Overview
Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.
POSITION SUMMARY
The Director of Nursing, Emergency Services supports our organization in the planning, organizing, development, and implementation of a robust Emergency Services Department.
Responsibilities
- Oversee the daily workflow, staffing, orientation, training and developing of employees within the Emergency Department.
- Act as the hospital liaison with all pre-hospital emergency medical services.
- Organize services and systems necessary for the multidisciplinary approach throughout the continuum of emergency care.
- Assume responsibility for the clinical and financial performance of the Emergency Department.
- Responsible for the ongoing quality/performance improvement processes related to Emergency Services.
- Facilitate Emergency Committee meetings, Emergency Department staff meetings and participates on other committees, task forces as assigned.
- Promote and support a collaborative team approach in providing care for all Emergency Department patients.
- Approach others in a tactful manner and treat others with respect and consideration.
- Ensure staffing coverage meets productivity standards for department.
- Follow through on commitments; accept responsibility for personal actions; and adapt to change.
- Support and interpret policies, procedures, philosophy and objectives of the hospital.
- Facilitate staff analysis and improvement plans for Emergency Department employee satisfaction workgroup.
- Monitor customer satisfaction scores and implements plans to improve them.
- Monitor patient volumes, quality of care, and performance of staff to identify areas for improvement.
- Maintain a departmental dashboard that includes information and progress on each pillar (People, Service, Quality, Finance, Growth and Clinical Integration).
- Responsible for investigating patient, physician and staff complaints and concerns and works to resolve them.
- Complete annual performance evaluation for self and employees and implement plans of correction when needed.
- Lead cost efficient and effective Emergency Department operations and create plan of correction for any operating expenses that deviate from budget.
- Perform any and all other duties as assigned.
Qualifications
- Bachelor’s degree in Nursing required, Master’s degree preferred.
- New Jersey state RN license that is active and in good standing.
- A minimum of 3 years of management experience in Emergency Services required.
- Basic Life Support (BLS) certification.
- Advanced Cardiac Life Support (ACLS) certification.
- Pediatric Advanced Life Support (PALS) certification.
- Excellent leadership and communication skills with proven track record of building and coaching successful teams.