Director of Membership Growth

SBH Community Service Network Inc.; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

SBH Career is seeking a Director of Membership in Brooklyn, NY to lead end-to-end membership lifecycle, pricing, and engagement. You will drive growth, retention, and reactivation while partnering with Marketing, Programs, Finance, and leadership to build scalable systems.

The role emphasizes data-driven decision making, CRM mastery, and leveraging AI to improve outreach, reporting, and member service. Experience guiding cross-functional teams is essential.

Qualifications

• 7+ years of professional experience in membership, subscription, or related environments.
• At least 3 years of leadership with responsibility for growth, revenue, and member experience.
• Experience managing a member/customer journey across lifecycle stages.
• Strong knowledge of KPIs, dashboards, CRM or marketing automation.

Responsibilities

• Own annual goals for membership growth, acquisition, retention, renewal, and revenue.
• Develop and execute growth strategies with Marketing and senior leadership.
• Oversee the member journey from inquiry to reactivation and renewal.
• Lead pricing, packaging, budgeting, forecasting, and performance management.
• Collaborate across departments to improve member experience and operational efficiency.

Skills

Leadership

Growth strategy

Customer experience

Data analytics

CRM knowledge

Communication

Change management

Tools

CRM platforms

Marketing automation

Job description

SBH Career is seeking a Director of Membership in Brooklyn, NY to lead end-to-end membership lifecycle, pricing, and engagement. You will drive growth, retention, and reactivation while partnering with Marketing, Programs, Finance, and leadership to build scalable systems.

The role emphasizes data-driven decision making, CRM mastery, and leveraging AI to improve outreach, reporting, and member service. Experience guiding cross-functional teams is essential.