Membership Growth Director

Sephardic Community Center; New York (NY); On-site; USD 115,000 - 130,000; Full time

Job summary

The Sephardic Community Center is seeking a Director of Membership to lead every part of the membership journey—from acquisition and onboarding through engagement, renewal, retention, and reactivation—while guiding the team, pricing, and technology that support it.

This role demands an operator who can use data, technology, and sound business judgment to drive measurable results, improve the member experience, and build a stronger membership function within a close-knit Sephardic community.

Qualifications

• 7+ years of experience in a physical membership, subscription, hospitality, or other relationship-driven recurring-revenue environment.
• Experience leading a team or function with direct accountability for growth, retention, revenue, and the member or customer experience.
• Experience owning an in-person member journey, not solely digital or software-based subscription models.

Responsibilities

• Own annual goals for net membership growth, acquisition, retention, renewals, and overall membership revenue.
• Develop and lead annual membership growth efforts and targeted acquisition strategies in partnership with Marketing and senior leadership.
• Design, execute, and scale digital recruitment funnels across email, social, and web landing pages to convert prospects into active members.
• Evaluate and recommend annual membership pricing, categories, packages, and promotional strategies.
• Understand the financial and member impact of pricing and packaging changes before they are made, and track the results afterward.
• Own the membership budget and forecast membership units, revenue, retention, and pipeline performance.
• Own the membership experience from first inquiry through onboarding, service, engagement, renewal, and reactivation.
• Make it easier and more welcoming to join, get oriented, and stay engaged with the Center.
• Build a strong understanding of the Sephardic community, including its traditions, relationships, expectations, sensitivities, and changing needs.
• Build trust with members, prospective members, lay leaders, and community stakeholders.
• Use member feedback, data, and direct outreach to identify problems, opportunities, and changing needs.
• Own membership policies, categories, eligibility standards, and exception processes with consistency, fairness, and sound judgment.
• Own the membership technology stack and the day-to-day business use of membership systems, data, and workflows.
• Make sure membership data is accurate, useful, and part of how decisions are made.
• Use technology, automation, and AI where they can improve lead management, communications, reporting, personalization, member service, and team productivity.
• Reduce unnecessary manual work and create scalable, efficient membership processes.
• Lead, coach, and develop a team of Membership Associates with clear goals, KPIs, service standards, and accountability.
• Set a high standard for ownership, responsiveness, professionalism, and member service.
• Review the team's structure, roles, skills, and workflows and make changes when they will improve performance or service.
• Partner closely with Marketing on acquisition, segmentation, campaigns, communications, renewal, and reactivation.
• Collaborate with Programs to understand member engagement and connect members with relevant Center experiences.
• Work with Finance on membership economics, forecasting, pricing, revenue performance, and membership-related policies.
• Work with the CEO and C-suite on membership priorities, performance, and key decisions.

Skills

Membership growth

Team leadership

Data-driven

Pricing

Technology

CRM platforms

Marketing automation

Tools

CRM systems

Marketing automation

Job description

The Sephardic Community Center is seeking a Director of Membership to lead every part of the membership journey—from acquisition and onboarding through engagement, renewal, retention, and reactivation—while guiding the team, pricing, and technology that support it.

This role demands an operator who can use data, technology, and sound business judgment to drive measurable results, improve the member experience, and build a stronger membership function within a close-knit Sephardic community.