Director of Membership Experience & Belonging

YMC; San Diego (CA); On-site; USD 82,000 - 99,000; Full time

Job summary

YMCA of San Diego County seeks a senior leader to oversee association-wide membership operations and onboarding across locations.

Under the Vice President, this Director drives onboarding, engagement, and service standards, shaping well-being, achievement, relationships, and belonging. You will grow the Corporate Membership Program and implement a loyalty initiative while ensuring consistent YMCA Experience across branches.

Qualifications

• Bachelor’s degree required.
• 7+ years in Sales or Business Development.
• Fingerprinting/background check per YMCA of San Diego County policy.
• CPR/AED and First Aid certification from an approved organization.

Responsibilities

• Oversee association-wide membership operations and onboarding.
• Grow and manage the Corporate Membership Program.
• Develop a member loyalty and rewards program.
• Promote YMCA Experience across locations and ensure service standards.
• Coach branches on engagement, enrollment, and retention metrics.
• Provide data-driven insights to drive membership growth and ARPU.

Skills

Sales

Business Dev

Leadership

Education

Bachelor’s degree

CPR/AED First Aid cert

Job description

YMCA of San Diego County seeks a senior leader to oversee association-wide membership operations and onboarding across locations.

Under the Vice President, this Director drives onboarding, engagement, and service standards, shaping well-being, achievement, relationships, and belonging. You will grow the Corporate Membership Program and implement a loyalty initiative while ensuring consistent YMCA Experience across branches.