Director of Marketing Operations & Technology Strategy

American Medical Association; Chicago (IL); Hybrid; USD 153,000 - 207,000; Full time

Job summary

The American Medical Association (AMA) seeks a Director II Marketing Operations & Technology (Hybrid) in Chicago, IL to lead the MMX Marketing Operations & Technology team and drive marketing execution, technology adoption, and business performance.

You will partner with IT, Analytics, and Risk Management, manage the technology roadmap including Salesforce Marketing Cloud and Data Cloud, and mentor a growing group of marketing operations professionals.

Qualifications

• Bachelor's degree required; Master’s preferred.
• 10+ years in marketing operations/marketing technology or related fields.
• 5+ years of people management experience.
• Experience leading marketing operations teams and marketing automation.
• Experience managing Salesforce Marketing Cloud or similar platforms.

Responsibilities

• Lead the MMX Marketing Operations & Technology team, including Marketing Operations, Marketing Automation, Data Operations, and Process Excellence.
• Develop and execute the operational and technology roadmap to enable growth, member engagement, and business objectives.
• Establish governance, standards, and accountability across campaign execution, audience management, and platforms.
• Drive alignment between Marketing, Analytics, IT, and stakeholders to ensure performance and delivery.
• Oversee resource planning, prioritization, capacity, and performance across the team.
• Foster innovation and continuous improvement in processes and technology.

Skills

Marketing Operations Leadership

Marketing Automation

Cross-functional Collaboration

Data & Analytics

Stakeholder Management

People Management

Education

Bachelor's degree in Marketing/Business/IS/Analytics

Master's degree preferred

Tools

Salesforce Marketing Cloud

Data Cloud

Job description

The American Medical Association (AMA) seeks a Director II Marketing Operations & Technology (Hybrid) in Chicago, IL to lead the MMX Marketing Operations & Technology team and drive marketing execution, technology adoption, and business performance.

You will partner with IT, Analytics, and Risk Management, manage the technology roadmap including Salesforce Marketing Cloud and Data Cloud, and mentor a growing group of marketing operations professionals.