Senior Operations & Process Improvement Lead (Hybrid)

American Medical Association; Chicago (IL); Hybrid; USD 87,000 - 116,000; Full time

Benefits offered by this job

Incentive plan

Job summary

The American Medical Association (AMA) seeks a Senior Business Operations Specialist (Hybrid) in Chicago, IL to drive operational excellence across Marketing Operations. The role requires three in-office days per week and reports to the Chicago office.

Responsibilities include leading process improvements using Lean and Six Sigma, developing dashboards and KPIs, and partnering with Marketing, Analytics, USC, IT, and Finance to streamline operations and governance.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Marketing, Industrial Engineering, or related field.
• 5+ years of experience in business operations, process improvement, or project management.

Responsibilities

• Lead process improvement initiatives across Marketing Operations using Lean, Six Sigma, and continuous improvement methodologies.
• Document, analyze, and redesign business processes to improve efficiency and reduce operational complexity.
• Develop and maintain standard operating procedures, process documentation, and governance standards.
• Identify operational risks and recommend process improvements.
• Facilitate cross-functional process mapping and operational planning sessions.
• Support operational governance through intake processes, prioritization frameworks, service level expectations, and operational standards.
• Develop dashboards and KPIs to measure operational performance and identify improvement opportunities.
• Support portfolio management, capacity planning, and resource allocation.
• Monitor operational health and recommend corrective actions.
• Ensure operational compliance with organizational policies and data governance standards.
• Lead change management activities associated with new technologies, operational improvements, and organizational initiatives.
• Partner with Marketing leaders to improve operational planning and execution.
• Facilitate stakeholder communication and cross-functional collaboration.
• Support organizational readiness, training, and adoption of new processes.
• Promote a culture of continuous improvement and operational excellence.

Skills

Lean methodologies

Six Sigma

Process improvement

Project management

Education

Bachelor's degree

Job description

The American Medical Association (AMA) seeks a Senior Business Operations Specialist (Hybrid) in Chicago, IL to drive operational excellence across Marketing Operations. The role requires three in-office days per week and reports to the Chicago office.

Responsibilities include leading process improvements using Lean and Six Sigma, developing dashboards and KPIs, and partnering with Marketing, Analytics, USC, IT, and Finance to streamline operations and governance.