Director of Luxury Membership & Experiences

The Condado Collection; San Juan (PR); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k)

Employer Contribution to 401(k)

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Holidays

Job summary

The Condado Collection in San Juan, Puerto Rico, is seeking a Director of Membership to manage and grow hotel memberships, Beach Club memberships, and Vanderbilt Residence memberships across Condado Vanderbilt, La Concha, and Condado Ocean Club.

The role requires building strong member relationships, guiding the sales process from inquiry to onboarding, coordinating with Finance and hotel operations, planning exclusive events, and delivering consistently exceptional experiences across all

Qualifications

• Bachelor's degree in Marketing, Business Administration or Hospitality preferred.
• Experience in luxury hospitality or membership programs.
• Strong sales, customer service and relationship-building skills.

Responsibilities

• Oversee all membership programs for The Condado Collection.
• Serve as the primary contact for current and prospective members.
• Develop relationships with members and Vanderbilt Residence owners.
• Manage membership sales, tours, applications, and onboarding.
• Achieve membership sales and revenue goals.
• Coordinate with Finance on fees, dues, billing, and status.
• Plan exclusive member events and experiences.
• Ensure consistent member experiences across properties.

Skills

Strong sales

Relationship building

Customer service excellence

Bilingual English/Spanish

Education

Bachelor's degree in Marketing, Business Administration or Hospitality

Job description

The Condado Collection in San Juan, Puerto Rico, is seeking a Director of Membership to manage and grow hotel memberships, Beach Club memberships, and Vanderbilt Residence memberships across Condado Vanderbilt, La Concha, and Condado Ocean Club.

The role requires building strong member relationships, guiding the sales process from inquiry to onboarding, coordinating with Finance and hotel operations, planning exclusive events, and delivering consistently exceptional experiences across all