Director of Luxury Estates & Residences

Lily Pond Services LLC; Delray Beach (FL); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan with company match

Job summary

Lily Pond Services LLC seeks a Director of Residences to oversee daily operations, maintenance, and hospitality standards for multiple luxury residences. You will lead on-site teams, manage capital projects, and coordinate cross-property activities across Florida, DC, and beyond, with a base in Palm Beach and travel as required.

The role requires 10+ years of ultra-high-net-worth estate experience, superb leadership, and a discreet, highly organized approach.

Qualifications

• 10+ years managing a portfolio of ultra-high-net-worth estates with impeccable references.
• Proven staff leadership, vendor/contract negotiation, budgeting, and large-project management experience.
• Strong financial acumen and meticulous attention to detail.
• Construction or facilities-management background highly preferred.
• Tech-savvy (AV/IT, security systems, Google Workspace).
• Exceptional organization, written and verbal communication, and anticipatory service mindset.
• Flexible to travel between properties and available evenings, weekends, and holidays as needed.
• Clean background check and legal authorization to work in the U.S. required.

Responsibilities

• Lead and performance-manage on-site Property Managers, housekeepers, maintenance staff, and drivers across all residences.
• Conduct daily property inspections and ensure immediate resolution of issues.
• Serve as principal contact for property matters to Principals and CFO.
• Hold daily briefings with each property team.
• Receive, assign, and follow up on Principal requests to white-glove standards.
• Manage vendor roster with NDAs; obtain 2–3 bids for projects > $10k; negotiate terms.
• Develop preventive maintenance and inclement-weather programs.
• Oversee AV/IT issues, security systems, and police coordination.
• Plan and manage capital projects with updates to CFO and Principals.
• Review property invoices; assist with budgets and quarterly reviews.
• Deliver weekly summaries and monthly vendor calendars to Principals.
• Maintain master binders, inventories, insurance records, Google Drives, and emergency protocols.
• Coordinate private-jet ground logistics and occasional event support.
• Assist with Vero Beach condo, G2 family homes, and Finance-team projects.
• Uphold discretion and confidentiality.

Skills

Staff leadership

Vendor negotiation

Budget management

Project management

Communication

Attention to detail

Travel flexibility

AV/IT tech

Security systems knowledge

Facilities management

Tools

Google Workspace

Job description

Lily Pond Services LLC seeks a Director of Residences to oversee daily operations, maintenance, and hospitality standards for multiple luxury residences. You will lead on-site teams, manage capital projects, and coordinate cross-property activities across Florida, DC, and beyond, with a base in Palm Beach and travel as required.

The role requires 10+ years of ultra-high-net-worth estate experience, superb leadership, and a discreet, highly organized approach.