Director of Lodging: Elevate Guest Experience & Revenue

Story Land; Lancaster (Lancaster County); Hybride; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Management Incentive Plan

Comprehensive health and wellness

401k Savings and Investment plan

Generous vacation and sick time

Résumé du poste

Dutch Wonderland Inn in Lancaster, PA seeks a Director of Lodging to lead the lodging team and uphold brand standards while driving revenue and guest satisfaction. The role reports to the General Manager and requires strong financial acumen, coaching skills, and a commitment to safety and hospitality excellence.

You will manage operations, schedule staff, monitor ADR and occupancy, and participate in capital planning and budgeting to achieve company goals.

Qualifications

• High school diploma, GED, or equivalent.
• Bachelor’s degree in Business Administration, Hospitality Management, or related discipline highly desired; Equivalent work experience will also be considered.
• 3–5 years of progressive supervisory/leadership experience in hospitality/hotel front line and management positions.
• Certification as a Hospitality Administrator or Lodging Manager preferred.
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• Must be at least 21 years of age to comply with State Child Labor Laws
• Ability to work flexible schedule, including evenings, late nights, weekends, and holidays
• Must possess a valid driver’s license and a good driving record
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Responsabilités

• Manage all aspects of the lodging team and any other assigned departments.
• Lead by example, attitude, and as a representation of Herschend’s core values.
• Act as an approachable mentor and coach to all assigned team members.
• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets.
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit.
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all assigned lodging positions and backfill these positions when needed.
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with PA law
• Assist with team scheduling and timekeeping activities
• Create an environment that drives excellent NPS results
• Understand and ensure that the operation remains in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority
• Maintain product and service quality standards by conducting ongoing process evaluations and ensuring exceptional guest experience
• Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports; take immediate action when issues or challenges begin to impact guest satisfaction
• Develop insightful short and long-term objectives consistent with the budget, forecast, and company goals
• Monitor and adjusts ADR, room availability, rates for transient and group nights
• Participate in capital planning for property expansion, which includes leading the project management of all capital investment projects and refurbishments
• Prepare financial reports for the company that clearly explain operational effectiveness and trends; analyze variances and take action to achieve established financial goals and performance expectations
• Explore and propose options to increase secondary spends in the restaurant, cafe, bar, retail store, and other opportunities
• Maintain an appropriate level of community public affairs involvement
• Implement marketing and sales plans to ensure excellent delivery of special events
• Ensure that all operational direction is relevant to produce tangible results
• Perform other day-to-day responsibilities, including room inspections, daily reports, yield management, weekly department head meetings, budgeting, forecasting, inventories, internal financial controls, and training and development
• Contribute to maintaining a safe working environment for all employees by attending Safety Committee meetings and strictly adhering to company policies as well as local, state, and federal guidelines
• Lead, schedule, and participate in the Manager on Duty (MOD) and Leader on Duty (LOD) rotation for the Inn
• All other duties assigned by leadership

Connaissances

Leadership

Financial acumen

Mentoring/coaching

Scheduling & time management

Customer service excellence

Formation

Bachelor’s degree in Business Administration, Hospitality Management, or related

3–5 years supervisory/leadership experience in hospitality

Hospitality Administrator or Lodging Manager certification preferred

Outils

Yield management systems

Property Management System (PMS)

Daily Revenue System (DRS)

Central reservation system

Payroll software

Description du poste

Dutch Wonderland Inn in Lancaster, PA seeks a Director of Lodging to lead the lodging team and uphold brand standards while driving revenue and guest satisfaction. The role reports to the General Manager and requires strong financial acumen, coaching skills, and a commitment to safety and hospitality excellence.

You will manage operations, schedule staff, monitor ADR and occupancy, and participate in capital planning and budgeting to achieve company goals.