Director of Learning & Leadership Impact

Community Access; New York (NY); On-site; USD 115,000 - 130,000; Full time

Job summary

Community Access in New York, NY seeks a Director of Learning & Development to lead agency-wide learning, leadership development, and organizational capability initiatives. You will partner with executives and managers to translate needs into impactful programs, aligning with our mission to support thousands through housing and mental health services.

The role reports to the Chief People Officer and requires strong collaboration, change leadership, and expertise in instructional design and LMS

Qualifications

• Minimum of a Bachelor’s in Learning Development, Organizational, Behavioral or Educational Psychology, or relevant field preferred.
• Five to seven years of progressive leadership experience in learning and organizational development, training strategy, leadership development, or related organizational capability-building work, preferably in a nonprofit or service-delivery organization using a rights-based or social-justice approach.
• Proficiency in Learning Management Systems and learning technology strategy required; experience with Bridge LMS or comparable systems preferred.
• Active affiliation with appropriate Learning and Development networks, associations or organizations and ongoing community involvement required, appropriate L&D certifications preferred.
• Lived experience utilizing public mental health systems, inpatient psychiatric hospitalization, and/or other life-impacting experiences with mental health that reflects the communities we serve, preferred
• Experience and skill in leading organizational change
• An expert collaborator who can solve complex challenges and support cross-functional teams across the organization.
• Skilled in understanding instructional design principles and adult learning theories to create and/or oversee impactful training programs, using various methods
• Able to exhibit cultural competence through understanding the diversity of the workforce and has the ability to create inclusive training programs that cater to varied learning styles and backgrounds.
• Exhibits cultural competence Excellent computer technical skills, such as MS Office Suite (Word, PowerPoint, Outlook, Excel, Teams), Zoom, Articulate, Bridge LMS, etc.

Responsibilities

• Provide strategic leadership for agency-wide learning, professional development, leadership development, and organizational capability initiatives.
• Develop and implement a comprehensive learning and development strategy reporting to the Chief People Officer.
• Partner with executive leadership, Human Resources, program leadership, managers, employees and SMEs to identify capability needs and translate into solutions.
• Oversee the design, delivery, and evaluation of learning programs and leadership development initiatives.
• Establish and monitor KPIs, dashboards, and impact measures for learning initiatives.
• Foster cross-functional collaboration to integrate learning across departments.
• Travel to and work in the field as needed.

Skills

Project Management

Facilitation

Problem-Solving

Collaboration

Instructional Design

Adult Learning

Cultural Competence

MS Office

Zoom

Articulate

Bridge LMS

Education

Bachelor’s in Learning Development

L&D certifications preferred

Tools

Bridge LMS

Articulate

Zoom

MS Office Suite

Job description

Community Access in New York, NY seeks a Director of Learning & Development to lead agency-wide learning, leadership development, and organizational capability initiatives. You will partner with executives and managers to translate needs into impactful programs, aligning with our mission to support thousands through housing and mental health services.

The role reports to the Chief People Officer and requires strong collaboration, change leadership, and expertise in instructional design and LMS