Director of Knowledge Strategy & AI Enablement

Praxis, Inc.; United States; À distance; USD 130 000 - 190 000; Plein temps

Résumé du poste

Paylocity is seeking a Director Knowledge Strategy to lead knowledge management and client experience initiatives. You will design scalable knowledge architecture, govern content, and drive AI-enabled solutions across teams and clients.

In this remote US role, you will partner with engineering, product, and service teams to embed knowledge into workflows, develop localization strategies, and measure impact with KPIs for reuse and satisfaction.

Qualifications

• Bachelor’s or Master’s degree in a relevant field.
• 10+ years in knowledge management, content strategy, or operations.
• Proven experience implementing AI technologies in knowledge systems.
• Strong understanding of customer experience principles and SaaS models.
• Hands-on experience with eGain or similar enterprise knowledge platforms.

Responsabilités

• Develop and lead a comprehensive forward-looking knowledge management strategy aligned with business and client experience goals.
• Design and maintain a scalable knowledge architecture with taxonomy, metadata, and governance standards.
• Champion a culture of knowledge sharing, continuous learning, and operational excellence.
• Collaborate with engineering and data science teams to integrate AI/ML into knowledge workflows (semantic search, NLP, chatbots).
• Lead initiatives to automate content tagging, recommendations, and predictive knowledge delivery.

Connaissances

Knowledge strategy

Knowledge architecture

AI/ML integration

Content governance

Stakeholder management

Formation

Bachelor’s or Master’s in Information Science, Business, Computer Science, or related field

10+ years in knowledge management / operations

Experience implementing AI technologies in knowledge systems

Experience with eGain or similar platforms

Outils

eGain Knowledge Hub

Description du poste

Paylocity is seeking a Director Knowledge Strategy to lead knowledge management and client experience initiatives. You will design scalable knowledge architecture, govern content, and drive AI-enabled solutions across teams and clients.

In this remote US role, you will partner with engineering, product, and service teams to embed knowledge into workflows, develop localization strategies, and measure impact with KPIs for reuse and satisfaction.