Director of Kitchen Operations

Chick-fil-A; Frederick (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Scholarship Opportunities

Health and Dental Insurance

401k with Profit Sharing

Flexible Scheduling

Meals while at work

Sundays off

Job summary

Chick-fil-A Frederick North is seeking a dynamic Kitchen Director to deliver operational excellence and mentor a heart‑of‑house leadership team. The role reports to the Owner/Operator and shapes the development of managers and team members, while guiding multiple restaurant operations in a high‑volume environment.

This hands‑on position emphasizes safety, profitability, and guest satisfaction. Responsibilities include coaching leaders, maintaining 50+ staff performance, and upholding Chick-fil-A

Qualifications

• Minimum 1 year Chick-fil-A experience.
• Experience working in a Chick-fil-A restaurant is required.
• Experience within the restaurant or quick service food industry.
• Experience in Back of House operations of a restaurant.
• 40-45 hours per week availability, evening and Saturdays are included.
• ServSafe Food Protection Manager Certified (preferred).
• Ensure food safety procedures are followed.
• Review EcoSure and QIV reports and make necessary modifications.
• Strong analytical and problem-solving skills.
• Passion for Chick-fil-A and an understanding of Corporate purpose, mission, values.

Responsibilities

• Deliver operational excellence across all restaurant areas.
• Develop all Managers and mid-level leaders on the heart of house team.
• Lead by example and manage a team of 50+ employees.
• Increase profitability by reducing costs, increasing productivity, and promoting sales.
• Provide the highest quality guest experience through all sales channels.
• Maintain a work environment that ensures and promotes food and team safety.

Skills

Chick-fil-A experience

Leadership

Analytical skills

Problem-solving

Team building

Education

ServSafe Certified

Job description

Previous Chick-fil-A experience is required.

Previous Chick-Fil-A Experience Required

The Kitchen Director at Chick-fil-A at Frederick North delivers operational excellence, fosters personal growth of its Team Members, and delivers second mile services to all guests. The Kitchen Director reports directly to the Restaurant Owner/Operator and develops all Managers and mid-level leaders on the heart of house team. The Kitchen Director sets the standard for operational excellence and leads by example.

About Us

Located an hour north of Washington DC in Frederick, Maryland. Chick-fil-A Frederick North is owned and operated by Dwight Sones. Dwight has served as the Owner/Operator of this restaurant since its grand opening in October, 2017. Prior to his six years as an Owner/Operator with Chick-fil-A, Dwight was blessed to serve our Nation as an officer and pilot in the United States Air Force. Of his 26 years of service, 17 were spent in the flying community as an Evaluator, Instructor, Trainer, or Trainee. Dwight has been able to transition his experience and leadership serving our country to propel Chick-fil-A Frederick North into a chainwide leader in operational excellence. Chick-fil-A Frederick North prides itself on having a culture and work environment that’s second to none in the quick service restaurant industry.

Opportunity

We are looking for an enthusiastic Director to join our team at Chick-fil-A. This "hands-on" management opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation. This opportunity provides a clear roadmap for your professional growth to get you into a senior leadership role specifically suited to match your strengths as you prepare to operate your own business or franchise.

• Delivers in top 1% of Drive-Thru Experience chain-wide (U.S, Canada, Puerto Rico)
• Double digit growth forecasted for 2024
• Leadership structure based on Chick-fil-A's Five Critical Success Factors
• Multi restaurant opportunities estimated in the immediate area
• 2 operator selects developed from Directors to current position as Chick-fil-A Owner/Operators

Your Impact

• Serve as a liaison to the Operator to develop the tools necessary for their long-term success
• Ability to act on behalf of and in the best interest of the Operator
• Delivering operational excellence, working in all aspects of the restaurant to gain critical experience and knowledge of how to effectively operate a multi-million dollar business
• Building high performance teams, identifying and coaching up-and-coming leaders.
• Manage a team of 50+, creating an inspiring vision, coaching and holding people accountable to high standards
• Increasing profitability through implementing procedures to reduce costs, increase productivity, & promoting sales
• Providing the highest quality guest experience through all sales channels
• Maintaining a work environment that ensures and promotes food & team safety

Background Profile

• Minimum 1 year Chick-fil-A experience
• Experience working in a Chick-fil-A restaurant is required
• Experience within the restaurant or quick service food industry
• Experiences in the Back of House operations of a restaurant
• 40-45 hours per week availability, evening and Saturdays are included
• ServSafe Food Protection Manager Certified (preferred)
• Ensure food safety procedures are followed
• Review EcoSure and QIV reports and make necessary modifications
• Strong analytical and problem-solving skillsPassion for Chick-fil-A and an understanding of Corporate purpose, mission, values

Transparency

• This is truly a hands-on position with up to 75% of each Director's time spent working and directing restaurant operations.
• Operational Excellence and remarkable guest service is the driving force behind all business decisions for Dwight and his Director Team.
• Our expectation would be a two year time commitment to this role.

Benefits

• Scholarship Opportunities
• Health and Dental Insurance
• 401k with Profit Sharing
• Flexible Scheduling
• Meals while at work
• Sundays off

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.