Senior Infrastructure & AI Operations Lead

Genpact; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Genpact is seeking a Sr. Tech Lead - Infrastructure Services to lead the IT operations team and oversee infrastructure, systems, and applications for optimal performance. You will develop IT policies, collaborate across functions on projects, and proactively monitor system health to address issues.

The role requires strong leadership, security awareness, and a drive to adopt innovative technology solutions in a remote-friendly, fast-moving environment.

Qualifications

• Bachelor's degree in a relevant field such as Computer Engineering, Information Systems or IT.
• Industry-standard certifications such as CISSP/CCNA/PMP are preferred.
• Experience leading IT operations teams and managing infrastructure.

Responsibilities

• Lead and manage the IT operations team
• Oversee IT infrastructure, systems, and applications to ensure optimal performance and availability
• Develop and implement IT policies and procedures to improve operational efficiency
• Collaborate with cross-functional teams to support IT projects and initiatives
• Monitor and analyze system performance metrics to identify and address issues proactively
• Provide technical guidance and support to team members on complex IT issues
• Conduct regular assessments and audits of IT systems to ensure compliance with security and regulatory standards
• Stay updated on emerging technologies and trends to recommend innovative solutions for continuous improvement.

Skills

Agile Methodology

Applications Support

Backup Management

Change Management

Cloud Applications

Database Administration

Database Monitoring

OS management

Server Infrastructure

People Leadership

Security Operations Management

Education

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Certified Information Systems Security Professional (CISSP)

Cisco Certified Network Associate (CCNA)

Project Management Professional (PMP)

Tools

Vulnerability scanning tools

Job description

Genpact is seeking a Sr. Tech Lead - Infrastructure Services to lead the IT operations team and oversee infrastructure, systems, and applications for optimal performance. You will develop IT policies, collaborate across functions on projects, and proactively monitor system health to address issues.

The role requires strong leadership, security awareness, and a drive to adopt innovative technology solutions in a remote-friendly, fast-moving environment.