Director of IT Service Delivery

Nearheal Pty; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, and vision insurance

Retirement program with employer match

Paid Time Off (PTO)

Tuition Assistance

Employee wellness program

Job summary

Nearheal Pty is seeking a Director of Technology Services based in Dallas, TX. The role involves overseeing technology service delivery, managing budgets, and ensuring high-quality IT support.

The ideal candidate will have a Bachelor’s degree, at least 3 years of relevant experience and supervisory skills. Benefits include competitive salary, PTO, professional development, and work-life harmonization.

Qualifications

• 3 years minimum relevant experience and at least 3 years of supervisory experience.
• Experience in Information Technology Infrastructure Library (ITIL).

Responsibilities

• Oversees technology service delivery operations, ensuring services meet performance expectations.
• Manages operational support for onboarding, offboarding, staffing changes.
• Tracks and reports on service performance and operational KPIs.

Skills

Budgeting

Coaching Others

Computer Troubleshooting

Effective Communication

IT Service Management (ITSM)

Leadership

Technical Support

Team Management

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Job description

Nearheal Pty is seeking a Director of Technology Services based in Dallas, TX. The role involves overseeing technology service delivery, managing budgets, and ensuring high-quality IT support.

The ideal candidate will have a Bachelor’s degree, at least 3 years of relevant experience and supervisory skills. Benefits include competitive salary, PTO, professional development, and work-life harmonization.