Director of IT Operations — Resort Infra & Experience

VAI Resort; Glendale, Northern (AZ, KY); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life and LTD insurance

Paid time off

401(k) with company match

Job summary

VAI Resort seeks an experienced Director of IT Operations to lead the technology operations and infrastructure powering a premier resort and entertainment destination. You will oversee networks, servers, cloud, data centers, and business-critical systems to ensure secure, reliable, and scalable experiences for guests and team members.

You will balance long-term technology strategy with immediate operational needs, mentor a high-performing team, and drive governance, CAPEX/OPEX planning, and

Qualifications

• Bachelor's degree in IT or related field required; 10+ years of progressive IT leadership experience preferred.
• Experience leading enterprise tech, networks, virtualization, cloud, and high-availability environments.
• Hospitality, entertainment, resort, or 24/7 operations experience strongly preferred.

Responsibilities

• Lead IT Operations for a 24/7 resort environment, including infrastructure, networks, data centers, and cloud.
• Set architecture standards, processes, and security controls; ensure reliability and guest experience.
• Direct service delivery, incident response, change management, and asset management across IT teams.

Skills

IT leadership

Enterprise infrastructure

Cloud technologies

Microsoft technologies

Networking

High availability

Disaster recovery

Vendor management

Education

Bachelor's degree in Information Technology or related field

Certs preferred: ITIL, CISSP, AWS, Azure

Tools

Azure

Purview

SharePoint

Job description

VAI Resort seeks an experienced Director of IT Operations to lead the technology operations and infrastructure powering a premier resort and entertainment destination. You will oversee networks, servers, cloud, data centers, and business-critical systems to ensure secure, reliable, and scalable experiences for guests and team members.

You will balance long-term technology strategy with immediate operational needs, mentor a high-performing team, and drive governance, CAPEX/OPEX planning, and