Director of IT Operations & Deployment

Optomi; Edgewater Park Township (NJ); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Growth program leadership

Distributed organization management (±

Deployment process modernization

Scalable deployment methodologies

Executive visibility

Job summary

Optomi in partnership with a premier client seeks an IT Operations & Deployment Leader to oversee technology execution across hundreds of locations and large-scale rollout initiatives. You will drive planning, staging, deployment, and stabilization while coordinating Field Services, Depot Operations, and Store Support through a distributed team.

The ideal candidate brings 10+ years of IT leadership in retail technology, 5+ years leading managers, and deep experience with deployment across new

Qualifications

• 10+ years of progressive IT leadership in retail technology or distributed deployments.
• 5+ years leading managers and hybrid delivery teams (15–20+ resources).
• Experience deploying technology across new locations, remodels, relocations, or enterprise rollouts.
• Strong understanding of distributed store tech (POS, networking, end-user devices, peripherals, payments).
• Experience managing MSPs, field service providers, deployment partners, vendors, and depot/logistics.

Responsibilities

• Own technology execution for rollout programs across multiple sites.
• Lead planning, staging, deployment, validation, hypercare, and transition to steady-state support.
• Oversee Field Services, Depot Operations, and Store Support via managers and distributed teams.
• Coordinate internal IT teams, Store Operations, Construction, vendors, MSPs, and deployment partners.
• Establish standardized deployment processes, readiness criteria, escalation procedures, and go/no-go decisions.
• Drive improvements to store-in-a-box and other repeatable deployment methods.
• Lead post-opening stabilization and root-cause analysis to reduce recurring issues.
• Manage vendor performance, SLAs, and corrective actions.
• Oversee deployment staging, kitting, repair, recovery, and asset lifecycle activities.
• Develop dashboards and KPIs for leadership visibility into readiness, performance, risks, and costs.

Skills

IT leadership

Distributed teams

Vendor governance

Budgeting

ITSM

ServiceNow

Stakeholder comms

Deployment management

Tools

MSPs

Job description

Optomi, in partnership with one of our premier clients, is seeking an IT Operations & Deployment Leader to oversee technology execution across a large, distributed retail environment. This role will lead the technology component of new-store openings, remodels, relocations, refreshes, closures, and large-scale rollout initiatives while overseeing Field Services, Depot Operations, and Store Support.

The ideal candidate is a hands-on technology leader who has managed managers, third-party providers, and distributed teams and understands the complexities of deploying and supporting technology across hundreds of physical locations.

What the Right Candidate will Enjoy:

• Leading technology delivery for a major growth program!
• Managing a distributed organization of approximately 15-20+ employees!
• Improving and modernizing established deployment and operational processes!
• Building scalable standards and repeatable deployment methodologies!
• Having significant visibility with senior and executive leadership!

Experience of the Right Candidate:

• 10+ years of progressive IT leadership experience within retail technology, field services, infrastructure delivery, distributed operations, or large-scale site deployments.
• 5+ years leading managers and hybrid delivery teams, ideally overseeing 15-20+ direct and indirect resources.
• Proven experience leading technology deployments for new locations, remodels, relocations, refreshes, closures, or enterprise rollouts.
• Strong understanding of distributed store/site technology, including POS, networking, end-user devices, peripherals, voice, payment dependencies, and related infrastructure.
• Experience managing MSPs, field service providers, deployment partners, vendors, and depot/logistics organizations.
• Strong operational reporting, budgeting, resource planning, vendor governance, and executive communication skills.
• Experience improving processes, reducing deployment defects, and using metrics to demonstrate business value.
• Familiarity with ServiceNow/ITSM, asset lifecycle management, hardware logistics, and service transition.

Responsibilities of the Right Candidate:

• Own technology execution for rollout programs.
• Lead planning, staging, deployment, validation, hypercare, and transition to steady-state support.
• Oversee Field Services, Depot Operations, and Store Support through managers and distributed teams.
• Coordinate internal IT teams, Store Operations, Construction, vendors, MSPs, field providers, and deployment partners.
• Establish standardized deployment processes, readiness criteria, escalation procedures, and go/no-go requirements.
• Drive improvements to store-in-a-box and other repeatable deployment methodologies.
• Lead post-opening stabilization and root-cause efforts to reduce recurring issues.
• Manage vendor performance, service levels, escalations, and corrective action plans.
• Oversee technology staging, kitting, deployment, repair, recovery, and asset lifecycle activities.
• Develop dashboards and KPIs providing leadership visibility into store readiness, deployment performance, risks, costs, and operational stability.
• Manage budgets, resources, vendor capacity, and deployment costs.
• Lead, mentor, and develop managers and operational teams.