Vice President Information Technology

Optomi; Town of Texas (WI); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

High visibility executive leadership role

Collaborative, mission-driven culture

Job summary

A leading IT services firm is seeking a Senior Director or Vice President of ITO Operations to lead and scale high-performance IT operations teams across rural America. This role requires a servant leader with over 10 years of IT operations experience. The ideal candidate will have strong management, technical knowledge, and excellent communication skills. This full-time position is based on-site in the Southeastern U.S., with regional travel required.

Qualifications

• Minimum of 10 years of progressive leadership in IT Operations.
• Experience in managing large, distributed teams.
• Strong knowledge of compliance frameworks like SOC 2 or ISO 27001.

Responsibilities

• Build and scale ITO teams across multiple CoEs.
• Mentor staff and cultivate a culture of accountability.
• Act as an executive sponsor for strategic client accounts.

Skills

Leadership in IT Operations

Management of distributed teams

Service Desk knowledge

Executive communication skills

Education

Bachelor's degree in Computer Science or Business

ITIL, PMP, CISSP certifications

Job description

Overview

Location: On-Site (Relocation Preferred) — South/Eastern U.S. (e.g., Pensacola, FL | Brewton, AL | Northern SC | TX | NC). Type: Full-Time | Direct Hire. Travel: Regional travel required (3+ days/week on-site presence across facilities).

Optomi is seeking a highly driven and grounded leader to take the helm of our Infrastructure & Technology Operations (ITO) function. As Senior Director or Vice President of ITO Operations, you’ll play a pivotal role in building, managing, and scaling high-performance IT operations teams across rural America. This includes End User Support, NOC, SOC, IAM, and Infrastructure, all under your strategic direction.

This position offers the opportunity to lead with impact—owning service delivery, client satisfaction, and team growth across multiple Centers of Excellence (CoEs), while embedding hands-on leadership in the communities we serve. The ideal candidate is a servant leader who understands the balance between operational oversight, executive communication, and rolling up their sleeves when needed.

What the Right Candidate will Enjoy

• High visibility executive leadership role with deep community impact!
• Autonomy to shape and grow a regional service delivery model!
• Collaborative, mission-driven culture with strong client satisfaction scores!
• Opportunity to lead in a business that values grit, integrity, and service excellence!

Experience of the Right Candidate

• 10+ years of progressive leadership in IT Operations, Managed Services, or Infrastructure roles.
• Experience managing large, distributed teams in rural, on-site service environments.
• Strong working knowledge of Service Desk, IAM, NOC, and Cloud/Infrastructure ecosystems.
• Comfortable reading, negotiating, and executing against technical and commercial contracts.
• Familiarity with ITSM frameworks (ITIL preferred), CSI methodology, and performance metrics.
• Executive-level presentation and communication skills, especially with clients and internal stakeholders.
• U.S. Citizen with ability to travel regionally and maintain on-site presence across supported locations.
• Experience leading outsourcing or nearshore/remote IT delivery teams.
• Military background or familiarity with military culture and structure.
• Working knowledge of compliance frameworks (SOC 2, ISO 27001, NIST, etc.)
• Bachelor’s degree in Computer Science, Business, or related field (Master’s preferred).
• Certifications such as ITIL, PMP, CISSP, or CSI Practitioner.

Responsibilities

• Build and scale ITO teams across multiple CoEs—including Desktop Support, Service Desk, IAM, NOC, and Cloud teams.
• Mentor high-potential staff and cultivate a culture of accountability, service excellence, and purpose.
• Sit with teams weekly, including time on the desk to stay connected to front-line operations.
• Act as an executive sponsor for strategic client accounts, ensuring trust, retention, and delivery excellence.
• Lead Quarterly and Monthly Business Reviews (QBRs/MBRs), provide strategic reporting, and own escalation paths.
• Translate client needs into scalable services, drive client-specific improvements, and align SLAs with contractual scope.
• Oversee ITSM functions across incident, change, asset, access, and problem management.
• Support P&L ownership for service lines, including budgeting, resource allocation, contract review, and performance reporting.
• Implement metrics-driven governance with real-time dashboards and service improvement plans.

Seniority level

• Director

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting