Director of IT Operations & AI-Driven Innovation

Socket.dev; San Francisco (CA); On-site; USD 215,000 - 227,000; Full time

Job summary

Instacart is seeking a Director of IT Operations to lead IT Support, IT Logistics, and AV/Executive Support across our global footprint. You’ll partner with Executive Leadership, Workplace & Facilities, and Enterprise Security to deliver seamless IT services and raise security standards.

You’ll set the vision, build a data-informed operating model, and drive innovations such as AI-powered tooling and scalable IT logistics as Instacart expands beyond North America.

Qualifications

• Proven track record of leading a large IT operations team (IT support, logistics, AV/executive).
• Experience managing 20+ staff across multiple IT functions and direct oversight of managers.

Responsibilities

• Lead IT Operations across three teams via three direct-report managers.
• Set vision and operating model, align with company objectives, drive data-informed decisions.

Skills

IT Leadership

Budget Mgmt

Change Management

C-suite liaison

Tools

Okta

Google Workspace

Slack

Job description

Instacart is seeking a Director of IT Operations to lead IT Support, IT Logistics, and AV/Executive Support across our global footprint. You’ll partner with Executive Leadership, Workplace & Facilities, and Enterprise Security to deliver seamless IT services and raise security standards.

You’ll set the vision, build a data-informed operating model, and drive innovations such as AI-powered tooling and scalable IT logistics as Instacart expands beyond North America.