Director of IT Automation & AI — Remote

Hugh Chatham Health; Charlotte (NC); Remote; USD 120,000 - 191,000; Full time

Benefits offered by this job

Health benefits

Educational Assistance

Retirement plans

Paid time off

Job summary

Advocate Health in Charlotte, NC, is seeking a Senior Leader to head our Automation and AI product portfolio within the IT Applications group. You will drive strategy, lead a team of engineers, and collaborate with revenue cycle and IT partners to deliver scalable, secure automation solutions across healthcare workflows.

Requirements include a deep background in healthcare IT, Epic EMR, and enterprise architecture, plus 10 years in information systems and 5+ years in project leadership.

Qualifications

• Bachelor’s Degree is required.
• Epic certification in one or more applications and/or Automation Anywhere or UI Path to be completed within 6 months.
• 10 years of experience in information systems, solution design, systems development, implementation, and installation within a complex environment.
• Minimum of 5 years of experience in project management and overseeing multi-disciplinary teams.
• Experience managing software engineers or automation teams preferred.

Responsibilities

• Provide strategic and technical leadership for the Automation and AI product portfolio, setting vision, direction, and priorities to deliver scalable, secure, and innovative automation solutions aligned with enterprise objectives.
• Lead the end-to-end product and solution lifecycle—from concept and design through development, launch, and ongoing optimization—ensuring high-quality outcomes that improve revenue cycle and clinical workflows, operational efficiency, and user experience.
• Apply deep expertise in healthcare revenue cycle and clinical operations, Epic EMR systems, and enterprise architecture to design, integrate, and enhance workflows that support complex, large-scale healthcare environments.
• Partner closely with revenue cycle and health system operations, IT teams, strategy leaders, and external vendors to gather requirements, drive alignment, manage escalations, and ensure solutions meet business and market needs.
• Direct and mentor engineering, architecture, and application teams, providing technical guidance across all phases of delivery while fostering a culture of innovation, continuous learning, and accountability.
• Establish and monitor key performance indicators (KPIs) to measure product effectiveness, identify workflow bottlenecks, ensure quality assurance, and drive data-informed improvements.
• Oversee intake, prioritization, project execution, and governance, ensuring initiatives are aligned with organizational strategy, delivered on time and within scope, and supported by strong change management practices.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Manage people, leadership and operational responsibilities, including staffing, performance management, professional development, vendor relationships, and financial stewardship, to sustain high-performing teams and successful solution delivery.
• Responsible for ensuring solutions are properly interfaced and integrated with other related systems and they represent a practical solution for the user.

Skills

Robotic Process Automation

AI/Automation product leadership

Epic EMR systems

Enterprise architecture

Healthcare revenue cycle

Vendor management

Team leadership

Education

Bachelor’s Degree Required

Epic certification

Automation Anywhere / UI Path certification

Tools

Automation Anywhere

UI Path

Epic certification in applications

Job description

Advocate Health in Charlotte, NC, is seeking a Senior Leader to head our Automation and AI product portfolio within the IT Applications group. You will drive strategy, lead a team of engineers, and collaborate with revenue cycle and IT partners to deliver scalable, secure automation solutions across healthcare workflows.

Requirements include a deep background in healthcare IT, Epic EMR, and enterprise architecture, plus 10 years in information systems and 5+ years in project leadership.