Director IT Automation

Hugh Chatham Health; Charlotte (NC); Remote; USD 120,000 - 191,000; Full time

Benefits offered by this job

Health benefits

Educational Assistance

Retirement plans

Paid time off

Job summary

Advocate Health in Charlotte, NC, is seeking a Senior Leader to head our Automation and AI product portfolio within the IT Applications group. You will drive strategy, lead a team of engineers, and collaborate with revenue cycle and IT partners to deliver scalable, secure automation solutions across healthcare workflows.

Requirements include a deep background in healthcare IT, Epic EMR, and enterprise architecture, plus 10 years in information systems and 5+ years in project leadership.

Qualifications

• Bachelor’s Degree is required.
• Epic certification in one or more applications and/or Automation Anywhere or UI Path to be completed within 6 months.
• 10 years of experience in information systems, solution design, systems development, implementation, and installation within a complex environment.
• Minimum of 5 years of experience in project management and overseeing multi-disciplinary teams.
• Experience managing software engineers or automation teams preferred.

Responsibilities

• Provide strategic and technical leadership for the Automation and AI product portfolio, setting vision, direction, and priorities to deliver scalable, secure, and innovative automation solutions aligned with enterprise objectives.
• Lead the end-to-end product and solution lifecycle—from concept and design through development, launch, and ongoing optimization—ensuring high-quality outcomes that improve revenue cycle and clinical workflows, operational efficiency, and user experience.
• Apply deep expertise in healthcare revenue cycle and clinical operations, Epic EMR systems, and enterprise architecture to design, integrate, and enhance workflows that support complex, large-scale healthcare environments.
• Partner closely with revenue cycle and health system operations, IT teams, strategy leaders, and external vendors to gather requirements, drive alignment, manage escalations, and ensure solutions meet business and market needs.
• Direct and mentor engineering, architecture, and application teams, providing technical guidance across all phases of delivery while fostering a culture of innovation, continuous learning, and accountability.
• Establish and monitor key performance indicators (KPIs) to measure product effectiveness, identify workflow bottlenecks, ensure quality assurance, and drive data-informed improvements.
• Oversee intake, prioritization, project execution, and governance, ensuring initiatives are aligned with organizational strategy, delivered on time and within scope, and supported by strong change management practices.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Manage people, leadership and operational responsibilities, including staffing, performance management, professional development, vendor relationships, and financial stewardship, to sustain high-performing teams and successful solution delivery.
• Responsible for ensuring solutions are properly interfaced and integrated with other related systems and they represent a practical solution for the user.

Skills

Robotic Process Automation

AI/Automation product leadership

Epic EMR systems

Enterprise architecture

Healthcare revenue cycle

Vendor management

Team leadership

Education

Bachelor’s Degree Required

Epic certification

Automation Anywhere / UI Path certification

Tools

Automation Anywhere

UI Path

Epic certification in applications

Job description

Department

12278 Enterprise Corporate - Revenue Cycle Applications

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Remote

Pay Range

$86.75 - $138.80

Job Description Summary

This role will lead our IT team in developing Robotic Process Automation solutions and collaborate with peers to drive automation and Agentic AI solutions. This role requires a deep understanding of end-to-end healthcare workflows, AI technologies, and product development processes. This role will drive the strategic direction of our Automation and AI products across our Applications Portfolio and ensure their successful implementation, while managing a team of engineers supporting robotic process automation.

Major Responsibilities

• Provide strategic and technical leadership for the Automation and AI product portfolio, setting vision, direction, and priorities to deliver scalable, secure, and innovative automation solutions aligned with enterprise objectives.
• Lead the end-to-end product and solution lifecycle—from concept and design through development, launch, and ongoing optimization—ensuring high-quality outcomes that improve revenue cycle and clinical workflows, operational efficiency, and user experience.
• Apply deep expertise in healthcare revenue cycle and clinical operations, Epic EMR systems, and enterprise architecture to design, integrate, and enhance workflows that support complex, large-scale healthcare environments.
• Partner closely with revenue cycle and health system operations, IT teams, strategy leaders, and external vendors to gather requirements, drive alignment, manage escalations, and ensure solutions meet business and market needs.
• Direct and mentor engineering, architecture, and application teams, providing technical guidance across all phases of delivery while fostering a culture of innovation, continuous learning, and accountability.
• Establish and monitor key performance indicators (KPIs) to measure product effectiveness, identify workflow bottlenecks, ensure quality assurance, and drive data-informed improvements.
• Oversee intake, prioritization, project execution, and governance, ensuring initiatives are aligned with organizational strategy, delivered on time and within scope, and supported by strong change management practices.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Manage people, leadership and operational responsibilities, including staffing, performance management, professional development, vendor relationships, and financial stewardship, to sustain high-performing teams and successful solution delivery.
• Responsible for ensuring solutions are properly interfaced and integrated with other related systems and they represent a practical solution for the user.

Education

Bachelor’s Degree Required

Certification / License

Epiccertification in one or more applications and/or certification in Automation Anywhere or UI Path to be completed within 6 months.

Work Experience

• 10 years of experience in information systems, solution design, systemsdevelopment, implementation, and installation within a complex environment.Minimum of 5years of experience in project management and overseeing multi-disciplinary teams.
• Experience managing software engineers or automation teams preferred.

Physical Requirements And Working Conditions

• Position may require travel; may be exposed to road and weather hazards
• Demonstrates the ability to consistently deliver high-quality results and work autonomously in a remote environment
• Operates all equipment necessary to perform the job

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.