Director of Inventory Strategy & Retrieval Operations

Datavant; Santa Fe (NM); On-site; USD 131,000 - 160,000; Full time

Job summary

Datavant, the data collaboration platform for healthcare, seeks a Director, Retrieval Operations – Inventory Strategy to translate client demand into actionable weekly and daily plans across retrieval channels and vendors.

You will establish forecasting strategies, own routing rules, monitor KPIs, and align staffing with demand while partnering with Operations, Product, Analytics, and Call Center leadership to reduce delays and cost.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Eight+ years in operations, inventory planning, demand forecasting, capacity planning, workforce planning, or a related field, including at least three years leading teams.
• Experience translating demand forecasts and business objectives into actionable production, routing, prioritization, and capacity plans in a high-volume, multi-channel service or workflow environment.
• Demonstrated ability to identify performance risks, develop recovery plans, establish operational governance, and influence decisions across organizational boundaries.
• Strong financial and analytical skills, including experience evaluating productivity, capacity, service, yield, cost, and other operational tradeoffs.

Responsibilities

• Own the inventory strategy and planning framework for Payer Retrieval, translating client demand, project milestones, and retrieval targets into actionable weekly and daily operating plans.
• Establish forecasting, segmentation, and prioritization strategies based on client commitments, project pacing, inventory age, chart density, retrieval method, anticipated yield, service levels, and cost, while continuously assessing inventory health and opportunities to improve flow.
• Own the strategic framework and business rules for routing inventory across retrieval channels based on provider behavior, inventory characteristics, client requirements, capacity, quality, yield, and cost.
• Evaluate channel and partner performance and adjust inventory distribution to reduce delays, unnecessary touches, and manual intervention while improving retrieval outcomes and cost efficiency.
• Monitor project performance against client commitments, retrieval targets, historical pacing curves, and operating plans, identifying emerging risks and leading recovery planning for inventory that is behind pace, aging, blocked, unmatched, or otherwise not progressing.
• Use scenario planning to evaluate changes in demand, capacity, productivity, channel availability, and client priorities and provide leaders with clear, data-supported recommendations.
• Partner with Workforce Management and operational leaders to connect inventory demand with staffing and capacity plans, translate available capacity into realistic production plans, and adjust prioritization or allocation strategies when constraints arise.
• Support annual planning, budgeting, and forecasting by connecting client demand, inventory availability, operational capacity, productivity expectations, and financial targets.
• Establish KPIs, dashboards, and governance routines that measure inventory health, forecasting accuracy, project pacing, routing effectiveness, productivity, retrieval yield, service-level performance, unit economics, and cost.
• Partner with Business Intelligence and Analytics to deliver accurate, actionable reporting and translate complex operational data into clear insights and executive-level recommendations.
• Partner with Product, Engineering, and Analytics to continuously refine inventory prioritization and routing logic, define success measures, evaluate operational impact, and establish a roadmap for future iterations.
• Partner with Call Center leadership, which owns the outreach strategy, to determine how inventory should be segmented between human calls and Voice AI based on inventory characteristics, provider needs, client requirements, complexity, anticipated outcomes, and cost.
• Work cross-functionally to identify and prioritize automation opportunities that reduce manual effort, improve inventory flow, and increase operational efficiency, supporting implementation, measurement, and ongoing optimization.
• Lead, coach, and develop the Inventory Strategy team while building strong cross-functional partnerships and serving as a trusted advisor to senior leadership on inventory strategy, project pacing, capacity requirements, operational risks, and retrieval performance.

Skills

Forecasting

Cross-functional leadership

Data-driven decision making

Executive communication

SQL / Analytical tools

BI tools

Vendor management

Education

Bachelor’s degree

Tools

SQL

Business Intelligence

Job description

Datavant, the data collaboration platform for healthcare, seeks a Director, Retrieval Operations – Inventory Strategy to translate client demand into actionable weekly and daily plans across retrieval channels and vendors.

You will establish forecasting strategies, own routing rules, monitor KPIs, and align staffing with demand while partnering with Operations, Product, Analytics, and Call Center leadership to reduce delays and cost.