Director, Inventory Strategy & Retrieval Operations

Datavant; Olympia (WA); On-site; USD 145,000 - 167,000; Full time

Job summary

Datavant is seeking a Director, Retrieval Operations – Inventory Strategy to translate client demand into weekly and daily plans across retrieval channels and vendor partners. You will own forecasting, routing rules, and governance for payer retrieval operations.

You will collaborate with Operations, Workforce Management, Product, Engineering, Analytics, Finance and vendors to optimize inventory, reduce delays, and drive cost efficiency while delivering against client commitments.

Qualifications

• Bachelor’s degree in business, operations, supply chain, analytics, finance, healthcare administration, or related field.
• Eight or more years of progressive experience in operations, inventory planning, demand forecasting, capacity planning, workforce planning, or related field, including at least three years leading teams.
• Experience translating demand forecasts and business objectives into actionable production, routing, prioritization, and capacity plans in a high-volume, multi-channel service or workflow environment.
• Demonstrated ability to identify performance risks, develop recovery plans, establish operational governance, and influence decisions across organizational boundaries.
• Strong financial and analytical skills, including experience evaluating productivity, capacity, service, yield, cost, and other operational tradeoffs.
• Experience partnering with Product and Engineering to develop operational technology, automation, AI-enabled workflows, prioritization logic, or decision-support capabilities.
• Exceptional executive communication skills and the ability to convert complex analysis into clear recommendations and actions.
• Proficiency with spreadsheets, data-visualization, business-intelligence, forecasting, or enterprise-planning tools; experience with SQL or similar analytical tools is a plus.
• Experience in healthcare operations, medical-record retrieval, payer operations, vendor management, or another complex service environment is strongly preferred.

Responsibilities

• Own the inventory strategy and planning framework for Payer Retrieval, translating client demand, project milestones, and retrieval targets into actionable weekly and daily operating plans.
• Establish forecasting, segmentation, and prioritization strategies based on client commitments, project pacing, inventory age, chart density, retrieval method, anticipated yield, service levels, and cost.
• Own the strategic framework and business rules for routing inventory across retrieval channels based on provider behavior, inventory characteristics, client requirements, capacity, quality, yield, and cost.
• Evaluate channel and partner performance and adjust inventory distribution to reduce delays, unnecessary touches, and manual intervention while improving retrieval outcomes and cost efficiency.
• Monitor project performance against client commitments, retrieval targets, historical pacing curves, and operating plans, identifying emerging risks and leading recovery planning.
• Use scenario planning to evaluate changes in demand, capacity, productivity, channel availability, and client priorities and provide data-supported recommendations.
• Partner with Workforce Management and operational leaders to connect inventory demand with staffing and capacity plans, translate capacity into production plans, and adjust strategies when constraints arise.
• Support annual planning, budgeting, and forecasting by connecting client demand, inventory availability, capacity, productivity, and financial targets.
• Establish KPIs, dashboards, and governance routines that measure inventory health, forecasting accuracy, project pacing, routing effectiveness, productivity, yield, service-level, unit economics, and cost.
• Partner with BI/Analytics to deliver reporting and translate complex data into actionable insights for executives.
• Partner with Product, Engineering, and Analytics to refine prioritization and routing logic, define success measures, and roadmap future iterations.
• Partner with Call Center to segment inventory between human calls and Voice AI based on characteristics, needs, and cost.
• Identify and prioritize automation opportunities to reduce manual work and improve inventory flow.
• Lead, coach, and develop the Inventory Strategy team and advise senior leadership on inventory strategy, capacity, and risk.

Skills

Forecasting

Leadership

Analytical skills

Cross-functional collaboration

Communication

SQL or data tools

Education

Bachelor’s degree in business / operations / analytics / finance / healthcare administration

Tools

SQL

Job description

Datavant is seeking a Director, Retrieval Operations – Inventory Strategy to translate client demand into weekly and daily plans across retrieval channels and vendor partners. You will own forecasting, routing rules, and governance for payer retrieval operations.

You will collaborate with Operations, Workforce Management, Product, Engineering, Analytics, Finance and vendors to optimize inventory, reduce delays, and drive cost efficiency while delivering against client commitments.