Director of Integrative Wellbeing

Hyatt Hotels Corporation; Austin (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Tuition reimbursement

Complimentary hotel nights

Medical insurance

401K match

Complimentary meals

Access to spa facilities

Job summary

Miraval Austin Resort and Spa is seeking a Director of Integrative Wellbeing to lead all facets of the well-being operation. This salaried, exempt role includes overseeing program management and ensuring excellence in service.

The ideal candidate will have at least 5 years of experience in wellness programs, strong organizational and communication skills, and a thorough understanding of resort management. This position offers opportunities for professional growth along with a rewarding work

Qualifications

• 5 years' experience in health and wellness focused programs, preferably in a wellness resort setting.
• Thorough understanding of operating and management techniques in the spa and resort industry.
• Exceptional communication skills for training and coaching employees.

Responsibilities

• Oversee and monitor all facets of the Integrative Wellbeing operation.
• Create, develop, implement, and evaluate all health and wellness programs.
• Drive revenue by training staff for compelling program presentations.

Skills

Guest service skills

Leadership skills

Organizational skills

Communication skills

Problem-solving

Tools

Microsoft Office

Job description

Summary

Would you like to work for a 30-year iconic brand known worldwide for its commitment to luxury well-being? At Miraval Austin Resort and Spa, balance, mindfulness, and care are not just words-they are the way we live and work every day. Set within a beautiful natural environment, Miraval is a luxury well-being destination where guests are invited to reconnect with themselves through transformative experiences, personalized care, and thoughtfully designed programs.

Here, your career development and well-being go hand in hand. You'll be supported by colleagues who value empathy and respect while having opportunities for professional training, leadership growth, and access to our fitness center, hiking trails, and well-being programs. This is more than a job-it's an opportunity to align your career with a life in balance while contributing to an exceptional luxury well-being experience.

If you're seeking a place where you can feel inspired, valued, and empowered to make a difference, we invite you to explore this opportunity as our Director of Integrative Wellbeing.

The Director of Integrative Wellbeing is a salaried, exempt leadership position and a member of the Resort Leadership Committee. Under the direction of the General Manager, this role oversees and monitors all facets of the Integrative Wellbeing operation, including staffing, scheduling, programming, and the management of group exercise, yoga, meditation, equine experiences, well-being presentations, individual consultations, and related offerings. The Director is responsible for ensuring that all programs reflect Miraval's standards of excellence and deliver an elevated, personalized, and transformative luxury well-being experience for every guest.

Duties include:

• The creation, development, implementation and evaluation of all programs, (ie; nutrition, fitness, therapy-based, wellness and other classes and special offerings designed to support targeted needs or purposeful guest experiences.)
• Training with Reservations and Guest Relations staff to assist each guest to engage them as fully as possible in a meaningful Miraval experience. This experience begins with the first contact (phone or email) and doesn't end until the guest has checked out.
• Continuously evaluate all program offerings to leverage resources, ensure fiscal responsibility and ensure the high standards of Miraval are being maintained.
• Oversee the monthly Activities Schedule to ensure cost-effectiveness, easy implementation, balance of content, and that offerings are guest-driven.
• Drive revenue by training Guest Relations and Experience Planning staff to make appropriate referrals and by training program staff to make presentations appropriately compelling to promote individual consults.
• Oversee all budgets for the department and on a yearly basis, project 3 year capital budgets.
• Partner with Marketing, Sales and PR regarding scope of programs and how best to reach the Miraval audience.
• Serve as primary contact for all "celebrity" (ambassador) content providers; develop individual and group signature programs.
• Manages daily communication and follow up between guest relations, housekeeping, engineering and landscape
• Organizes and participates in departmental and inter-departmental meetings
• Actively participates in training opportunities and team building activities
• Oversee the management of the Specialists, Farm and Equine, Outdoor Adventure, Yoga and Meditation, Nutrition and Fitness Departments.
• Directly supervise the Assistant Director of Integrative Wellbeing, Integrative Wellbeing Manager, Supervisors, and all program staff.
• This list of duties is not intended to be all-inclusive. Additional responsibilities may be assigned as needed to support business operations.

Qualifications

Miraval colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

• Excellent guest service skills, both in person and on the phone.
• 5 years' experience in health and wellness focused programs, preferably in a wellness resort setting.
• Professional presentation and demeanor, comfort in speaking with media entities
• Strong Leadership and organizational skills necessary to manage and direct all aspects and operation of all guest programs.
• Thorough understanding of operating and management techniques as they apply to the spa and resort industry.
• Proven success in ensuring guest and employee satisfaction.
• Exceptional communication skills, with the ability to effectively train, coach, evaluate, and correct employee behavior.
• Ability to travel occasionally on behalf of the company and to work flexible and extended hours as required by the operations of the resort.
• Familiarization with resort industry success measures and strategies for product positioning and brand management.
• Broad-based, up-to-date knowledge of programming trends, tools and resources for the spa, wellness and resort industries.
• Ability to write effective business communications, summaries and reports using both prescribed and creative formats.
• Ability to effectively monitor and control expenses, allocate financial resources and maintain budget restrictions.
• Accelerated decision-making and problem-solving abilities, utilizing factual information, company policies, and personal judgment through experience.
• Strong organizational skills, with emphasis on attention to detail and continuous follow-up.
• Ability to multi-task, manages interruptions, establish work priorities, handle stress and effectively matriculate in a fast-paced, frequently-changing environment.
• Strong computer skills, with knowledge of Microsoft Office programs.

We offer excellent benefits:

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year*
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth*
• Discounted and Complimentary Hyatt Hotel nights*
• Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
• 401K with company match*
• Generous Paid Time Off program*
• Paid Family Bonding Time and Adoption Assistance*
• Complimentary daily colleague meals
• Employee Stock Purchase Plan*
• Access to resort facilities including spa services, programs, hiking trails and fitness center
• *Exact benefit package is contingent on status

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.