Director of Implementation, SMB & Mid-Market US Operations (Fully Remote)

Jobgether SRL; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Full benefits (medical, dental, vision

Remote leadership scope

Job summary

Jobgether is seeking a senior leader to oversee implementation operations for SMB and mid-market customers, with a focus on WFM and Payroll delivery. The role emphasizes scaling processes and teams while maintaining high quality, efficiency, and strong customer outcomes.

The position offers a fully remote work model for eligible U.S. states, with comprehensive benefits and opportunities to influence a rapidly scaling implementation organization.

Qualifications

• Lead implementation operations across SMB and mid-market segments, overseeing WFM and Payroll delivery.
• Scale processes and teams while maintaining quality, efficiency, and customer outcomes.
• Develop implementation managers and distributed teams, setting clear expectations and accountability.
• Build scalable playbooks, KPIs, and dashboards to track throughput, quality, and cost per implementation.
• Drive AI, automation, and self-service adoption to reduce manual work and increase capacity.

Responsibilities

• Lead implementation operations across SMB and mid-market segments, overseeing WFM and Payroll delivery.
• Scale processes and teams while maintaining quality, efficiency, and customer outcomes.
• Develop implementation managers and distributed teams, setting clear expectations and accountability.
• Build scalable playbooks, KPIs, and dashboards to track throughput, quality, and cost per implementation.
• Drive AI, automation, and self-service adoption to reduce manual work and increase capacity.

Skills

Leadership

Team management

Process optimization

Data-driven decisions

Automation

Self-service adoption

Job description

• Lead implementation operations across SMB and mid-market segments, overseeing WFM and Payroll delivery.
• Scale processes and teams while maintaining quality, efficiency, and customer outcomes.

Key responsibilities:

• Develop implementation managers and distributed teams, setting clear expectations and accountability.
• Build scalable playbooks, KPIs, and dashboards to track throughput, quality, and cost per implementation.
• Drive AI, automation, and self-service adoption to reduce manual work and increase capacity.

What we offer:

• Fully remote work from eligible U.S. states with unlimited PTO.
• Comprehensive benefits including medical, dental, vision, 401(k) match, and parental leave.
• Significant leadership influence across a rapidly scaling implementation organization.

Jobgether

Our partner is a fast-growing SaaS company providing workforce management and payroll solutions for SMB and mid-market customers. They operate as a fully remote organization, focusing on scalable operations, AI-driven automation, and cross-functional collaboration.