Director of HR & Compliance — Multi-State Leader

Director of HR & Compliance; Euless (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

We are seeking a Director of HR & Compliance to partner with executive leadership in developing and refining our compliance programs across franchise operations and multi-state human resources. This role will lead a team, build scalable processes, and drive effective recruitment and training initiatives while ensuring adherence to labor laws and risk management standards.

The ideal candidate will manage labor and employment matters, oversee investigations, and coordinate with legal, operations,

Qualifications

• Bachelor's degree in HR/Business Administration or related field; 7+ years HR experience, including 3+ years in leadership.
• Experience supporting multi-state, multi-location workforces; restaurant, hospitality, franchise, or retail preferred.
• Demonstrated knowledge of employment laws and experience with investigations, unemployment claims and appeals, and workers' compensation.
• Proven success developing recruiting, recognition, engagement, and retention programs, especially for hourly workforces.
• Strong leadership, judgment, communication, analytical, and organizational skills; proficiency with HRIS, payroll, ATS, and Excel.
• Ability to handle confidential matters with sound judgment and minimal supervision.
• Fluency in Spanish preferred but not required.
• Ability to travel periodically to restaurant locations.

Responsibilities

• Lead the HR function, develop HR staff, and coach field managers on performance management, employee relations, discipline, investigations, and terminations.
• Develop and implement recruitment strategies for hourly, management, and corporate positions; establish employee recognition, engagement, and retention programs.
• Oversee onboarding, personnel records, HR policies, employee handbooks, training, and consistent documentation practices across locations.
• Monitor turnover, retention, time-to-fill, employee relations trends, and training completion; recommend and implement improvements.
• Maintain practical knowledge of federal, state, and local employment laws in each operating state, including wage/hour, leave, accommodations, discrimination, harassment, and employee classification.
• Manage unemployment claims and appeals, including agency responses, documentation, witness preparation, hearings, and outcome tracking.
• Oversee workers' compensation claims, injury reporting, insurer/TPA coordination, claims trends, and prevention initiatives.
• Conduct or coordinate workplace investigations, compliance reviews, and manager training; engage counsel when appropriate.
• Coordinate franchise, corporate, licensing, insurance, and regulatory compliance; maintain deadlines, filings, records, and reporting systems.
• Oversee insurance renewals, claims tracking, safety and fleet initiatives, and compliance controls; identify risks and improve policies and processes.
• Support executive leadership with cross-functional projects, audits, and scalable operating procedures.

Skills

Leadership

Employment laws

HRIS

Payroll

ATS

Excel

Training

Investigations

Education

Bachelor's degree in HR/Business

SHRM-SCP or SPHR preferred

Tools

HRIS

Payroll

Applicant tracking systems

Job description

We are seeking a Director of HR & Compliance to partner with executive leadership in developing and refining our compliance programs across franchise operations and multi-state human resources. This role will lead a team, build scalable processes, and drive effective recruitment and training initiatives while ensuring adherence to labor laws and risk management standards.

The ideal candidate will manage labor and employment matters, oversee investigations, and coordinate with legal, operations,