Director of Housekeeping & Guest Experience

Bahia Resort Hotel; San Diego (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Discounted hotel rooms

Free employee parking

Free meals during shifts

Health & 401k with match

Discounts on cell phone bills

Job summary

Bahia Resort Hotel in San Diego seeks a Director of Housekeeping to ensure impeccable cleanliness and guest satisfaction. You will oversee daily housekeeping operations, develop schedules, train staff, and manage budgets to support our Mission Bay resort.

The role requires 3-5 years of management experience in hospitality, strong English/Spanish communication, and a focus on safety and service excellence. We offer competitive compensation and employee perks.

Qualifications

• 3-5 years in a management role overseeing housekeeping teams in a hotel or resort setting.
• Bilingual English and Spanish required; Creole and/or French a plus.
• Experience in scheduling, budgeting, and staff performance management.

Responsibilities

• Oversee and manage all housekeeping operations, ensuring top cleanliness standards and guest satisfaction.
• Develop and implement cleaning schedules, procedures, and policies.
• Provide ongoing training for staff on cleaning techniques, safety, and customer service.
• Monitor inventory of cleaning supplies, equipment, and linens; manage costs.
• Ensure compliance with health and safety regulations and sanitation standards.
• Recruit, train, and mentor team members; manage staff schedules and budgets.
• Collaborate with Front Desk and Maintenance to address guest needs promptly.

Skills

Management experience

Bilingual English/Spanish

Customer service

Scheduling

Budgeting

Microsoft Office

Tools

Microsoft Office

Job description

Bahia Resort Hotel in San Diego seeks a Director of Housekeeping to ensure impeccable cleanliness and guest satisfaction. You will oversee daily housekeeping operations, develop schedules, train staff, and manage budgets to support our Mission Bay resort.

The role requires 3-5 years of management experience in hospitality, strong English/Spanish communication, and a focus on safety and service excellence. We offer competitive compensation and employee perks.