Director of Housekeeping & Guest Experience

Camelback Resort

Pocono Township (PA)

On-site

USD 100,000 - 130,000

Full time

3 days ago

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Job summary

Camelback Resort in Tannersville, PA is seeking a Director of Housekeeping to provide strategic leadership and operational oversight for all housekeeping and laundry functions. You will drive service excellence, optimize departmental performance, and lead a high-performing team to deliver a consistent, exceptional guest experience.

The role partners with resort leadership and other departments to uphold brand standards, manage budgets, and develop staffing plans to support seasonal and

Qualifications

Bachelor’s degree preferred; equivalent leadership experience considered.
Minimum five years of progressive housekeeping leadership in hotel/resort.
Ability to lead, develop and inspire teams in a fast-paced environment.
Strong financial acumen with budget, labor, and expenses analysis.
Excellent interpersonal and cross-department collaboration skills.
Proven commitment to service excellence and brand standards.

Responsibilities

Lead housekeeping and laundry operations across the resort.
Develop and manage departmental budget and labor costs.
Set standards, workflows, and productivity targets.
Create policies aligning with safety and brand expectations.
Provide strategic leadership and coaching to managers and staff.
Oversee recruitment, training, and succession planning.

Skills

Leadership

Financial acumen

Budgeting

Guest service

Communication

Team development

Education

Hospitality/Business Degree

Job description

The role partners with resort leadership and other departments to uphold brand standards, manage budgets, and develop staffing plans to support seasonal and

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