Director of Housekeeping

Camelback Resort; Pocono Township (PA); Vor Ort; USD 100.000 - 130.000; Vollzeit

Zusammenfassung

Camelback Resort in Tannersville, PA is seeking a Director of Housekeeping to provide strategic leadership and operational oversight for all housekeeping and laundry functions. You will drive service excellence, optimize departmental performance, and lead a high-performing team to deliver a consistent, exceptional guest experience.

The role partners with resort leadership and other departments to uphold brand standards, manage budgets, and develop staffing plans to support seasonal and

Qualifikationen

• Bachelor’s degree preferred; equivalent leadership experience considered.
• Minimum five years of progressive housekeeping leadership in hotel/resort.
• Ability to lead, develop and inspire teams in a fast-paced environment.
• Strong financial acumen with budget, labor, and expenses analysis.
• Excellent interpersonal and cross-department collaboration skills.
• Proven commitment to service excellence and brand standards.

Aufgaben

• Lead housekeeping and laundry operations across the resort.
• Develop and manage departmental budget and labor costs.
• Set standards, workflows, and productivity targets.
• Create policies aligning with safety and brand expectations.
• Provide strategic leadership and coaching to managers and staff.
• Oversee recruitment, training, and succession planning.

Kenntnisse

Leadership

Financial acumen

Budgeting

Guest service

Communication

Team development

Ausbildung

Hospitality/Business Degree

Jobbeschreibung

Camelback Resorts
Tannersville, PA 18372, USA

Description

Job Title: Director of Housekeeping

Reports to : Resort Manager

As Director of Housekeeping, you will provide strategic leadership and operational oversight for all housekeeping and laundry functions across the resort. This roleis responsible fordriving service excellence,optimizingdepartmental performance, and leading a high-performing team, while acting as a critical partner to resort leadership and other departments to deliver consistent and exceptional guest experience.

Key Responsibilities:

• Lead the Housekeeping department in delivering exceptional guest experiences by ensuring the highest standards of cleanliness, presentation, and service across all resort areas.
• Develop and manage the departmental operating budget, proactively controlling labor, supplies, and expenses while supporting overall resort financial goals.
• Establish and continuously elevate housekeeping standards, workflows, and productivity expectations to drive efficiency and service excellence.
• Create, implement, and uphold policies and procedures that align with resort standards, safety requirements, and brand expectations.
• Champion Camelback’s service culture by modeling and reinforcing the 4 Keys: Warmth,Personalization, Awareness, and Proactivity in all team interactions and guest engagements.
• Provide strategic leadership, coaching, and direction to leaders and team members, fostering a culture of accountability, engagement, and continuous improvement.
• Design andmaintainorganizational structure, including staffing plans, job descriptions, and succession planning to support seasonal and year-round operations.
• Analyze departmental performance through financial reports, labor metrics, guest feedback, and operational data to drive informed decision-making and improvements.
• Oversee recruitment, training, and development programs to build a high-performing team capable of delivering consistent, high-quality service.
• Ensure effective inventory and asset management,maintainingappropriate levelsof linens, guest supplies, and cleaning materials.
• Partner closely with Front Office, Engineering, Public Safety, and other departments to ensure seamless operations,timelyroom readiness, and an exceptional endtoend guest experience.

Qualificationsand Requirements:

• Bachelor’s degree in hospitality management, business administration, or a related field preferred; equivalent combination of education and progressive leadership experience will be considered.
• Minimum of five (5) years of progressive housekeeping leadership experience in a hotel or resort environment, with multi-outlet or large-scale property experience strongly preferred.
• Demonstrated ability to lead, develop, and inspire teams in a fast-paced, high-volume, guest-focused environment.
• Strong financial acumen with the ability to analyze budgets, labor metrics, and operational data to drive performance and cost efficiencies.
• Proven experience managing departmental budgets, labor controls, inventory, and expense management.
• Exceptional interpersonal and communication skills, with the ability to effectively collaborate across departments and influence at all levels of the organization.
• Strong commitment to guest service excellence, with a passion for delivering high-quality experiences andmaintainingbrand standards.
• Highly organized with the ability to prioritize, problem-solve, and make sound decisions under pressure in a dynamic resort setting.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with hotel property management systems and workforce management tools preferred.
• Flexible schedule with the ability to work evenings, weekends, and holidays as needed to support a 24/7 resort operation.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelinesonlyand the job is not necessarily limited to these specifications.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.