Director of Housekeeping

Grand Hyatt Nashville; Nashville (TN); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, and vision (HSA)

Company-paid disability & life

Employee Assistance Program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

Grand Hyatt Nashville seeks a Director of Housekeeping to lead all housekeeping operations, including rooms, public spaces, laundry, and storage, ensuring exceptional guest service while maintaining safety and cleanliness standards.

You will manage staffing, budgeting, inventory, and cross-department collaboration to optimize guest satisfaction and financial performance. The role requires strong leadership, attention to detail, and the ability to drive efficiency in a high-volume hotel.

Qualifications

• Minimum 2 years as Assistant Executive Housekeeper.
• At least 2 years supervisory experience in housekeeping.
• Experience budgeting and labor-cost control.
• Experience managing inventories and equipment.

Responsibilities

• Lead and supervise housekeeping and laundry staff.
• Schedule staff in alignment with occupancy levels.
• Partner with GM on budget and monitor performance.
• Enforce safety standards across housekeeping operations.
• Maintain room quality and cleanliness in all areas.
• Report accurate room status to front office.
• Oversee guest lost-and-found procedures and security.
• Establish systems for on-loan equipment security.
• Monitor productivity and control labor costs.
• Implement cost control for staffing, linen, and supplies.
• Conduct inventories and order supplies as needed.
• Ensure services exceed guest expectations and drive guest relations.
• Support other operational priorities as assigned.

Skills

Leadership

Budgeting

Staff scheduling

Team development

Guest service

Safety standards

Education

Bachelor's degree in business/hospitality

Equivalent combination of education and experience

Job description

The Director of Housekeeping oversees all aspects of the Housekeeping Department, ensuring exceptional guest service and satisfaction. This role manages guest rooms, laundry operations, public spaces, departmental storage, and work areas while upholding the highest standards of cleanliness, safety, and efficiency. The position directly impacts guest experiences, operational excellence, and financial performance.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

• Lead and supervise housekeeping and laundry staff, including hiring, training, evaluating, and developing team members.
• Schedule staff in alignment with labor standards and forecasted occupancy levels.
• Partner with the General Manager on the annual departmental budget and monitor performance against plan.
• Enforce policies, procedures, and safety standards across all housekeeping operations.
• Maintain consistent room quality and cleanliness throughout guest rooms, public areas, restrooms, laundry, and storage spaces.
• Report accurate room status to the front office to ensure smooth operations.
• Oversee guest lost-and-found procedures, ensuring security and proper documentation.
• Establish systems for security of on-loan equipment.
• Monitor and control productivity and labor costs to achieve budgetary goals.
• Implement and maintain cost control systems for staffing, linen, and cleaning supplies.
• Conduct inventories of linen, supplies, and equipment; order and receive items to maintain adequate levels.
• Ensure services are delivered to exceed guest expectations and enhance overall guest relations.
• Support other operational priorities as assigned by leadership.
• Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

• Proven leadership and supervisory skills with the ability to build and sustain high-performing teams.
• Strong financial acumen, including experience with budgeting and cost control.
• Excellent organizational and time-management skills in a high-volume environment.
• Strong knowledge of housekeeping operations, safety standards, and hospitality best practices.
• Ability to collaborate across departments and communicate clearly at all levels.
• Commitment to delivering exceptional guest experiences while driving efficiency.

PROFESSIONAL EXPERIENCE

• Minimum of 2 years experience as an Assistant Executive Housekeeper.
• At least 2 years supervisory experience in housekeeping within a commercial environment.
• Demonstrated ability to manage staff scheduling, performance management, and departmental operations.
• Experience developing and managing budgets, controlling labor costs, and monitoring inventory.

ACADEMIC BACKGROUND

• Bachelor's degree in business, hospitality management, or a related field preferred.
• Equivalent combination of education and experience will be considered.
• Ongoing professional development in leadership, operations, and hospitality service standards is a plus.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Salary: $90,000 annually

Requirements

Successful completion of a background check is required prior to employment.

Source: Hospitality Online