Director of Housekeeping

Hotel Granduca Houston; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading luxury hotel as the Director of Housekeeping, overseeing all housekeeping operations to ensure exceptional cleanliness and guest satisfaction. This senior role involves managing staff, maintaining high standards, and collaborating with various departments to enhance the guest experience. If you have a passion for service excellence and a proven track record in hotel management, we invite you to apply.

Qualifications

• Minimum of 4 years in housekeeping management, 2 years in supervisory role.
• Experience in luxury hotel environment preferred.

Responsibilities

• Lead and manage housekeeping operations including guest rooms and public areas.
• Hire, train, and evaluate team members for high performance.
• Ensure compliance with health, safety, and sanitation standards.

Skills

Leadership

Problem Solving

Time Management

Communication

Education

4 years of progressive housekeeping management experience

Tools

Microsoft Office Suite

Job description

Join Our Team at Hotel Granduca Houston! We are thrilled to invite talented professionals to join the newly renovated Hotel Granduca Houston, a Forbes-rated 4-star hotel nestled in the heart of Uptown Houston! Renowned for its luxurious all-suite accommodations, exceptional dining at our signature restaurant, Remi, and impeccable guest amenities, we are dedicated to delivering a timeless and personalized experience for the discerning traveler. If you have a passion for delivering superior service and thrive in an upscale, dynamic environment, we would love to have you as part of our team. Explore exciting career opportunities with us today!

We are seeking a dynamic and experienced Director of Housekeeping to lead and elevate our housekeeping operations to the highest standards of luxury and care.

Position Summary
The Director of Housekeeping is a senior operational leader responsible for overseeing the housekeeping department to ensure exceptional cleanliness, aesthetics, and guest satisfaction throughout the hotel. This role will strategically lead the department with a strong emphasis on quality control, staff engagement, inventory management, and operational excellence. The Director ensures a seamless experience for guests by maintaining pristine guest rooms, public spaces, and back-of-house areas in alignment with our brand's luxury standards.

Key Responsibilities

• Lead and manage all aspects of housekeeping operations including guest rooms, public areas, laundry, and back-of-house cleanliness.

• Directly oversee housekeeping leadership team including Supervisors, Room Attendants, Laundry Attendants, and House Persons.

• Develop staffing strategies to meet operational needs while maintaining optimal labor costs.

• Hire, train, coach, and evaluate team members to foster a high-performing, service-oriented culture.

• Create daily and long-term schedules for departmental staff, ensuring efficient coverage and productivity.

• Implement and maintain inventory control systems for housekeeping supplies and linen management.

• Establish and audit cleaning standards and protocols to ensure consistency and compliance with brand expectations.

• Collaborate closely with the Maintenance, Front Office, and Guest Experience teams to proactively address service issues.

• Analyze performance metrics, forecast operational needs, and contribute to the preparation of departmental budgets.

• Ensure compliance with health, safety, and sanitation standards, and lead by example in upholding workplace safety.

• Serve as primary liaison with external vendors and contractors related to linen, chemicals, cleaning equipment, and uniforms; negotiate contracts and service agreements as needed.

Qualifications & Experience

• Minimum of 4 years of progressive housekeeping management experience, with at least 2 years in a supervisory or above role.

• Experience in a full-service or luxury hotel environment is required; boutique or independently branded hotel experience is highly preferred.

• Proven success in leading high-performing teams and managing complex operational logistics.

• Demonstrated ability to manage vendor contracts, budgets, and departmental forecasting.

• Strong organizational, time management, and problem-solving skills.

• Ability to work flexible hours including weekends and holidays as needed.

Knowledge & Skills

• Excellent verbal and written English communication skills; bilingual a plus.

• Proficient in Microsoft Office Suite (Word, Excel); experience with hotel PMS and housekeeping systems preferred.

• Advanced knowledge of inventory systems, budgeting processes, and labor cost management.

• Able to read and prepare occupancy reports, analyze service metrics, and translate data into actionable plans.

• High attention to detail, with a passion for delivering unparalleled guest experiences.

Equal Employment Opportunity

Source: Hospitality Online