Director of Housekeeping

Aimbridge Hospitality; Nashville (TN); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Director of Housekeeping, where your leadership will shape the guest experience in a vibrant hotel environment. This role offers the opportunity to lead a dedicated team, ensuring that every corner of the establishment meets the highest standards of cleanliness and guest satisfaction. With a focus on training, compliance, and operational excellence, you will play a crucial role in maintaining the hotel’s reputation for outstanding service. Enjoy a comprehensive benefits package and the chance to thrive in a dynamic, results-driven culture that values your contributions.

Benefits

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Proven experience in hotel housekeeping management.
• Strong leadership skills with a focus on guest satisfaction.

Responsibilities

• Lead and manage the Housekeeping Department to ensure high standards.
• Conduct performance reviews and staff training sessions.
• Monitor compliance with safety and operational standards.

Skills

Leadership

Guest Service

Communication

Time Management

Safety Compliance

Education

High School Diploma or equivalent

Hospitality Management Degree

Tools

MSDS

Job description

The Director of Housekeeping is responsible for ensuring the efficient operation of the Housekeeping Department in accordance with Aimbridge Hospitality standards. This role includes leading the entire Housekeeping Department, covering rooms, public areas, and laundry. Exempt associates are expected to work as much of each workday as necessary to fulfill their responsibilities.

Exempt managers must regularly direct the work of at least 3 full-time associates or their equivalents. Their primary duties should involve administrative, executive, or professional tasks more than 50% of the time, with discretion and independent judgment also exercised over 50% of the time.

Responsibilities

• Approach all guest and associate encounters with attentiveness, friendliness, courtesy, and a service-oriented attitude.
• Maintain regular attendance as per Aimbridge Hospitality standards, with schedules varying to meet hotel needs.
• Uphold high standards of personal appearance and grooming, including proper uniform and name tag.
• Comply with all Aimbridge Hospitality standards and safety regulations to promote efficient hotel operations.
• Ensure compliance with certification requirements such as Food Handlers, Alcohol Awareness, CPR, and First Aid.
• Establish and maintain a key control system for the department.
• Operate radios professionally, adhering to proper etiquette and communication standards.
• Monitor and direct all Housekeeping and Laundry leadership.
• Ensure training adherence according to Aimbridge Hospitality standards.
• Conduct 90-day and annual performance reviews for associates.
• Develop managers as assigned by the Corporate Office, including competency sign-offs and placement assistance.
• Lead monthly department meetings and other staff functions.
• Prepare and submit staff schedules, payroll, and productivity reports weekly.
• Manage purchase orders, invoices, and checkbook accounting in accordance with SOPs.
• Ensure guest privacy and security following Aimbridge procedures.
• Participate in scheduled MOD coverage.
• Implement all company policies and house rules.
• Train and review safety procedures with staff.
• Motivate, coach, discipline, and recognize Housekeeping staff as needed.
• Lead team meetings and training sessions, promoting effective communication.
• Maintain professional relationships across departments.
• Respond to emergencies using MSDS information, keeping sheets current.
• Focus on guest service excellence and staff attentiveness.
• Conduct weekly walkthroughs with the General Manager and Property Engineer.
• Use systems for reporting and verifying room status.
• Manage supplies, store, and issue inventory properly.
• Complete reports promptly as required.
• Review guest requests daily and address proactively.
• Oversee maintenance and cleaning projects biannually.
• Monitor VIP and special guest requests.
• Perform any other duties as assigned by the General Manager.

Company Overview

Aimbridge Hospitality is a global leader in third-party hotel management, overseeing over 1,550 hotels across 50 states and 22 countries, including luxury, destination, and lifestyle brands. Our associates are passionate about guest service and results-driven, thriving in an inspiring culture. Join us and explore a world of possibilities.

Full-time employees are eligible for benefits such as:

• Daily Pay (ask your Recruiter for details)
• Medical, Dental, and Vision Insurance
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

About the Company

We are an independent hotel management firm dedicated to delivering superior investment returns through property management, asset management, development, renovation, and consulting services for hotels and resorts.