Director of Housekeeping

Atrium Hospitality; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hospitality company is seeking a Director of Housekeeping to ensure an excellent room experience for guests at their Charlotte location. This role involves managing housekeeping operations, maintaining quality standards, and leading a team to deliver exceptional service. The ideal candidate will have significant experience in hotel management and a strong focus on team development and operational excellence.

Benefits

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

DailyPay and wellness programs

Tuition reimbursement

Exclusive discounts on brands and services

Qualifications

• 3+ years of experience in Hotel Management.
• Experience in Housekeeping Management preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Overseeing daily Housekeeping operations to ensure outstanding guest service.
• Managing cleanliness and quality standards of guest rooms and public areas.
• Recruiting, training, and developing team members.

Skills

Communication

Leadership

Team Management

Education

High School Diploma or equivalent

Associates degree or higher in hospitality, business, or related field

Tools

Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams)

Hotel information systems

Job description

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Hotel
Hilton Charlotte Airport
2800 Coliseum Centre Drive
Charlotte, NC 28217
Director of Housekeeping
Full time
Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Primary Purpose

The primary purpose of the Director of Housekeeping is to provide guests with an excellent room experience, ensuring that all operational standards and procedures for the Housekeeping and Laundry Department (including Hilton brand and Atrium management requirements) are being followed by all Associates. You will report to the Assistant General Manager and oversee supervisors, line staff, and support personnel.

Work Performed

As a Housekeeping Leader, you will be responsible for overseeing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Managing the cleanliness and quality standards of guest rooms, public areas, restrooms, offices, and meeting spaces
• Ensuring rooms are clean and available to guests in a timely and efficient manner
• Overseeing department operations, including systems management, cost controls, budgeting, and policy enforcement
• Conducting inspections and ensuring quality compliance
• Recruiting, training, and developing team members through supervision, coaching, evaluations, and recognition
• Participating in department meetings and supporting operational excellence

Required Prior Experience

3+ years of experience in Hotel Management

Preferred Prior Experience

Experience in Housekeeping Management (previous Director-level experience preferred)

Required Education

High School Diploma or equivalent

Preferred Education

Associates degree or higher in hospitality, business, or related field

Required Technology

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams; Experience with hotel information systems

Required Physical

Able to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of scheduled shift

Required Other

Flexible to working days, early mornings, evenings, nights weekends, holidays, and special events

Excellent verbal and written communication skills

Preferred Other

Bi-Lingual

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy