Director of Housekeeping

Atrium Hospitality; Charlotte (NC); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading hotel management company is seeking a Director of Housekeeping to ensure exceptional guest experiences and maintain operational standards. The role involves managing housekeeping operations, recruiting staff, and ensuring quality compliance. Join a team that values service excellence and career growth.

Benefits

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Qualifications

• 3+ years of experience in Hotel Management.
• Experience in Housekeeping Management preferred.

Responsibilities

• Overseeing daily Housekeeping operations.
• Managing cleanliness and quality standards.
• Recruiting, training, and developing team members.

Skills

Communication

Teamwork

Leadership

Education

High School Diploma

Associates degree in hospitality

Tools

Microsoft Suite

Job description

Hotel:

Hilton Charlotte Airport2800 Coliseum Centre DriveCharlotte, NC 28217Director of HousekeepingFull time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance, Inclusion, Respect, Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverag e – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

__________________________________________________

Primary Purpose:

The primary purpose of the Director of Housekeeping is to provide guests with an excellent room experience, ensuring that all operational standards and procedures for the Housekeeping and Laundry Department (including Hilton brand and Atrium management requirements) are being followed by all Associates. You will report to the Assistant General Manager and oversee supervisors, line staff, and support personnel.

Work Performed:

As a Housekeeping Leader, you will be responsible for overseeing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Managing the cleanliness and quality standards of guest rooms, public areas, restrooms, offices, and meeting spaces

• Ensuring rooms are clean and available to guests in a timely and efficient manner

• Overseeing department operations, including systems management, cost controls, budgeting, and policy enforcement

• Conducting inspections and ensuring quality compliance

• Recruiting, training, and developing team members through supervision, coaching, evaluations, and recognition

• Participating in department meetings and supporting operational excellence

Required Prior Experience:

3+ years of experience in Hotel Management

Preferred Prior Experience:

Experience in Housekeeping Management (previous Director-level experience preferred)

Required Education:

High School Diploma or equivalent

Preferred Education:

Associates degree or higher in hospitality, business, or related field

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, andTeams; Experience with hotel information systems

Required Physical:

Able to lift a minimum of 50lbsoccasionally

Able to stand and/or walk for duration of scheduled shift

Required Other:

Flexible to working days, early mornings,evenings,nightsweekends, holidays, and special events

Excellent verbal and written communication skills

Preferred Other:

Bi-Lingual

_____________________________________________

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service
We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance
We will be better today than we were yesterday.

Inclusion
We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect
We treat others the way we would like to be treated.

Innovation
We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork
Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities.We pride ourselves on four impactful pillars that support our associates, our communities and our future:Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them.This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.