Director of Housekeeping

Four Seasons Hotels and Resorts; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Dynamic Employee Culture where you are

Job summary

Four Seasons Hotels and Resorts in Atlanta is seeking a Hotel Housekeeping Supervisor to lead and train the department, manage schedules, and ensure high cleanliness standards for guest rooms and public areas.

You will handle guest requests with hospitality, monitor budgets, and coordinate with contractors, aiming to preserve the brand’s luxury guest experience in a dynamic hotel setting.

Qualifications

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Requires minimum of two years employment in a related position.
• Proven leadership and supervisory experience.
• Requires working knowledge of the Housekeeping aspect of services, policies or operations and generally learn on‑job.
• Requires the ability to operate various computer systems.
• Ability to read and speak English in a clear manner.
• Requires reading, writing and oral proficiency in the English language.

Responsibilities

• Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements.
• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone.
• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.
• Assures effective operation of the Laundry/Valet Department. Assists the department when needed.
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
• Comply with Four Seasons’ Work Rules and Standards of Conduct.
• Work harmoniously and professionally with co-workers and supervisors.

Skills

Leadership

English proficiency

Hotel/Restaurant management

Housekeeping knowledge

Computers / computer systems

Supervisory experience

Education

College degree in hotel/restaurant management

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Meet us in Atlanta, and we’ll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French inspired luxury, where classic French flavors meet modern elegance of our Brasserie Margot, or treat yourself to some relaxation at our tranquil Spa. Come experience the fun and charm of Atlanta!

About Four Seasons:

We Are Powered by People

At the heart of our company is a collective drive to grow, challenge ourselves, and treat others with the same respect and care we seek in return. Across the globe, our team members create exceptional experiences for our guests and partners—rooted in a commitment to genuine, heartfelt luxury.

We believe that delivering outstanding guest experiences begins with providing a world-class employee experience. That means fostering a culture built on respect, connection, and shared purpose.

Whether you’re joining us as a colleague, staying as a guest, or partnering with us in any way, our guiding principle remains the same: treat everyone the way we wish to be treated. This simple but powerful belief shapes every interaction and inspires us to create moments that leave a lasting impression.

Our people are passionate about service and masters of their craft, dedicated to making meaningful connections and unforgettable memories. We live by the Golden Rule—“Do unto others as you would have them do unto you”—because we believe life is richer when we truly connect with the people and the world around us.

About the location:

Come meet us in Atlanta and discover what fun, Southern style really means. Our vibrant capital city is the cultural heartbeat of the American South, attracting world-class chefs, business leaders, and celebrities for both work and play.

Stay at our Midtown Hotel, just steps away from the renowned High Museum of Art, the eclectic energy of Peachtree Street, and the beautiful green spaces of Piedmont Park.

Indulge in French-inspired luxury at Brasserie Margot, where classic French flavors blend seamlessly with modern elegance, or unwind and rejuvenate at our serene spa.

Experience the unique charm and lively spirit of Atlanta—your unforgettable Southern adventure awaits!

Career Opportunity:

• Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements.
• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone.
• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.
• Assures effective operation of the Laundry/Valet Department. Assists the department when needed.
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
• Comply with Four Seasons’ Work Rules and Standards of Conduct.
• Work harmoniously and professionally with co-workers and supervisors.

Minimum Requirement

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Requires minimum of two years employment in a related position with Four Seasons or another organization.
• Proven leadership and supervisory experience.
• Requires working knowledge of the Housekeeping aspect of services, policies or operations and generally learn on‑job.
• Requires the ability to operate various computer systems.
• Ability to read and speak English in a clear manner.
• Requires a working knowledge of division operations and core standards, policies, and standard operating procedures.
• Requires reading, writing and oral proficiency in the English language.

Some Benefits Four Seasons Hotel Atlanta employees can enjoy

• Dynamic Employee Culture where you are encouraged to be your true self

Inclusive and diverse employee engagement events all year-round

Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, 401k Retirement Plan, and much more)

Excellent and ongoing Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resorts

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Annual Incentive Program / Bonus Plan determined by your own performance in comparison to established goals

• … and so much more!

Visa Requirements

Authorization to work in the United States is required, unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship.

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’

Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal