Assistant Housekeeping Manager

Four Seasons Hotels and Resorts; Minnesota; On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Discounted housing available

Employee Travel Program

Medical, dental and vision insurance

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted/transferable ski passes

Free ski storage

Job summary

Four Seasons Resort Jackson Hole is seeking an experienced Housekeeping/Laundry Supervisor to oversee daily operations and lead a team in delivering exceptional guest service. The role focuses on staffing, training, and maintaining high standards of cleanliness and efficiency.

You will manage schedules, conduct trainings, and address guest needs with hospitality and professionalism in a luxury mountain setting. A flexible schedule and strong English communication are required.

Qualifications

• Must be willing to work a flexible schedule, including any day of the week, all shifts and holidays.
• College degree preferably specializing in hotel/restaurant management.
• Proven leadership and supervisory experience.
• Tech savvy with Excel and systems; ability to operate computer equipment.
• Ability to read and speak English clearly; Spanish is a plus.
• Legal work authorization in the United States is required.
• Excellent personal presentation and interpersonal skills.

Responsibilities

• Supervises employees of the Housekeeping and Laundry Departments while overseeing day-to-day operations.
• Interviews, trains, and schedules employees; conducts performance evaluations and disciplines as needed.
• Conducts orientation and tracks training of new employees, ensuring policy and service standard adherence.
• Monitors daily assignments to assure productivity and quality; supports staff and guest needs.
• Ensure communication and follow-up on problems, guest requests or special requirements.
• Resolve guest complaints with hospitality and professionalism; accommodate special requests when possible.
• Monitors daily assignments to ensure productivity and quality; support staff and guest needs.
• Create a motivating work environment.
• Conduct daily briefing meetings on arrivals, owner requirements, glitches and information.

Skills

Leadership

Supervisory

Excel skills

Computer systems

English communication

Spanish language

Work authorization

Education

College degree in hotel/restaurant management

Tools

Excel

Systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It's an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there's always something new to discover in heart of the American West.

Responsibilities

• Supervises employees of the Housekeeping and Laundry Departments whileoverseeing the day-to-day operations.

• Interviews, trains, and schedules employees. As well as conducts performance evaluations and disciplines employees when needed.

• Conducts orientation & tracks training of new employees, insuring assimilation of company policies, company service standards, laundry procedures, and demonstrating use and maintenance of equipment, including safely operating those machines as well as proper chemical knowledge and use.

• Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.

• Ensure communication and follow-up on any problems, guest requests or special requirements.

• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

• Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.

• Create a motivating work environment.

• Conduct daily briefing meetings sharing information on upcoming arrivals, owner requirements, glitches and any other informational items needed to ensure the operation is efficient, quality and productive

Preferred Qualifications

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include any day of the week, all shifts, and holidays.

• College degree preferably specializing in hotel/restaurant management.

• Proven leadership and supervisory experience.

• Tech savvy with Excel andsystems. Requires knowledge of the ability to operate computer equipment.

• Ability to read and speak English in a clear manner. Spanish is a plus.

• Successful candidate must possess legal work authorization in the United States

• Candidates must have excellent personal presentation and interpersonal skills.

Benefits!

• Discounted housing available
• Employee Travel Program!
• Medical, dental and vision insurance for you and your family
• 5 Weeks PTO
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal