Assistant Director of Housekeeping

Four Seasons Hotel and Residences New Orleans; New Orleans (LA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k with company match

Discounted accommodations

Generous time-off package

Complimentary employee meals

Uniforms laundered

Discounted parking

Job summary

Four Seasons Hotel and Residences New Orleans is seeking an Assistant Director of Housekeeping to lead and motivate a team dedicated to delivering exceptional guest experiences. You will model the highest standards of comfort, cleanliness, and safety while coaching staff to maximize departmental efficiency and service quality.

In this luxury hotel, you will hire, train, schedule, and supervise the housekeeping team, conduct inspections, manage labor costs, payroll, and inventory, and collaborate

Qualifications

• Fluent in English, reading and writing.
• Secondary education or equivalent experience.
• 2 years of management experience in a luxury hotel.
• Working knowledge of general building maintenance.
• Ability to operate computer equipment.

Responsibilities

• Lead and develop the Housekeeping team through hiring, training, scheduling, coaching and performance management.
• Ensure the highest standards of cleanliness, safety, and guest satisfaction across guest rooms, public spaces, and employee areas by inspections and standards.
• Drive departmental efficiency by managing labor and operating expenses, payroll, inventory, equipment, budgeting and capital planning.

Skills

Fluent in English

2 years of management experience

Building maintenance knowledge

Operate computer equipment

Education

Secondary education or equivalent experience

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About The Role

Four Seasons Hotel and Residences New Orleans is looking for candidates to join our Housekeeping team as an Assistant Director of Housekeeping. As a Housekeeping leader, you will inspire and support a team dedicated to delivering exceptional guest experiences. You will ensure the highest standards of comfort, cleanliness, and safety for all guests while coaching, motivating, and developing team members to maximize departmental efficiency, productivity, and service quality in alignment with Four Seasons standards.

What You'll Do

• Lead, develop, and support the Housekeeping team through hiring, training, scheduling, coaching, performance management, and daily shift oversight to ensure exceptional service and operational excellence.
• Ensure the highest standards of cleanliness, safety, and guest satisfaction across guest rooms, public spaces, and employee areas by conducting inspections, responding to guest needs, and maintaining Four Seasons standards.
• Drive departmental efficiency and financial performance by managing labor and operating expenses, overseeing payroll and inventory processes, maintaining equipment, and supporting budget and capital planning initiatives.

What You Bring

• Fluent in English, reading and writing
• Secondary education or equivalent experience
• 2 years of management experience in a luxury hotel.
• Requires a working technical knowledge of general building maintenance
• Requires knowledge of the ability to operate computer equipment

What To Expect

• Thrive in a dynamic, fast-paced luxury hospitality environment where exceptional attention to detail, organization, and a hands‑on presence throughout the hotel are essential to success.
• Embrace a flexible schedule that includes days, evenings, weekends, holidays, and occasional extended shifts to support the needs of a 24/7 operation.
• Leverage hotel systems and communication platforms to collaborate seamlessly with cross-functional teams, ensuring efficient operations and an exceptional guest experience.
• Champion Four Seasons standards of excellence by conducting quality inspections and standards assessments, coaching team members, and ensuring consistent delivery of world‑class service and presentation.

What We Offer

• A Rewarding Work Culture, with mentoring, training and development opportunities
• Comprehensive Benefits package including a world class Medical, Dental, and Vision insurance program
• 401k participation with a company matching program after 30 days of employment
• Discounted Accommodations at Four Seasons Worldwide
• Comprehensive Time off Package including Vacation pay, Sick pay and 9 paid Holidays, including Mardi Gras
• Complimentary employee meals prepared by the Four Seasons Culinary Team
• Complimentary uniforms that are laundered by our housekeeping department
• Discounted parking near hotel
• And much more!

Four Seasons is an Equal Opportunity, Affluent Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affluent Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal