Director of Hospitality & Guest Experience Excellence

Levy Restaurants, Inc.; Charlotte (NC); Vor Ort; USD 100.000 - 140.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Life Insurance/ AD

Retirement Plan

Zusammenfassung

Levy Restaurants, Inc. is seeking a Director of Hospitality & Service Excellence to lead Spectrum Center's guest experience. This highly visible role champions hospitality standards, develops service strategies, and builds training programs for all Levy operations at the venue.

You will partner with Levy leadership, venue operations, and partners to inspire teams, elevate guest interactions, and deliver exceptional experiences at events, with flexibility for evenings, weekends, and holidays.

Qualifikationen

• 5+ years of progressive leadership in hospitality or guest services.
• Experience developing hospitality, training, or guest-service programs.
• Ability to inspire teams and translate standards into behaviors.

Aufgaben

• Champion hospitality culture and set service standards across all F&B operations.
• Develop and deliver comprehensive training for hourly to leadership teams.
• Lead events with a hands-on hospitality presence.
• Collaborate with operations to ensure consistency of service.
• Coach leaders to foster accountability and recognition.

Kenntnisse

Leadership in hospitality

Guest experience programs

Communication & coaching

Relationship-building

Project management

Ausbildung

Bachelor’s degree in Hospitality Management, Business, Communications, or related field

Jobbeschreibung

Levy Restaurants, Inc. is seeking a Director of Hospitality & Service Excellence to lead Spectrum Center's guest experience. This highly visible role champions hospitality standards, develops service strategies, and builds training programs for all Levy operations at the venue.

You will partner with Levy leadership, venue operations, and partners to inspire teams, elevate guest interactions, and deliver exceptional experiences at events, with flexibility for evenings, weekends, and holidays.