Director of Guest Experience & Operations

Chick-fil-A; Tulare (CA); Vor Ort; USD 80.000 - 120.000; Vollzeit

Zusammenfassung

Chick-fil-A East Cartmill is seeking a Director to oversee daily operations, acting as the primary escalation point for guest and staffing issues. You will set weekly goals for team leads and trainers, and continually seek improvements to benefit guests and the restaurant.

You will mentor operational leaders, coach for best practices, and lead with accountability to uphold food safety and teamwork culture. This role emphasizes leadership development and practical problem-solving.

Qualifikationen

• Strong leadership and people management skills.
• Ability to coach and develop high-potential team members.
• Proven track record in fast-paced, guest-focused environments.

Aufgaben

• Recognize and delegate to resolve bottlenecks and operational issues.
• Communicate key strategies from the Director team to team members.
• Serve as the Chief Problem Solver for guests and the team.
• Engage in leadership meetings and mentor operational leaders.
• Coach leaders to recognize best practices and improve performance.
• Own the five Critical Success Factors of your area.
• Ensure compliance with food safety requirements.
• Communicate issues with the Director team promptly.
• Create schedules and conduct quarterly performance reviews.
• Lead by example and adhere to Chick-fil-A policies and procedures.

Kenntnisse

Leadership

Mentoring

Operations management

Accountability

Team development

Jobbeschreibung

At Chick-fil-A East Cartmill, our Directors are responsible for managing designated areas of daily operations. As a director, you will act as the point person for escalated guest and staffing issues. Directors ensure that all leaders are holding team members accountable to operational excellence, food safety standards, and teamwork culture at all times. Directors set weekly goals and focus areas for team leads and trainers, and continually look for areas of improvement to benefit our guests and our restaurant.

RESPONSIBILITIES:

• Quickly recognize and delegate to resolution bottleneck and operational issues
• Clearly communicates key strategies from the Director team to team members
• Serve as the “Chief Problem Solver” for guests and the team
• Actively engage in leadership meetings
• Mentor all operational leaders and recognize future potential leaders within the team
• Coach leaders to recognize best practices and problem resolution
• Own the five “Critical Success Factors” of your designated area
• Ensures that the restaurant meets all food safety requirements
• Communicate all issues with team members and guests to Director team in a timely manner
• Practice big picture thinking
• Create schedules, execute quarterly performance reviews, and deliver coaching based on performance
• Lead by example - must adhere to all Chick-fil-A policies and procedures
• Combine critical thinking and practical leadership to create a culture of innovation

COMPETENCIES:

• Highly dependable
• Ready to Serve with a strong sense of ownership
• High integrity and honesty
• Thrive in a fast-paced and high stress environment
• Ability to multi-task
• Heart of a mentor and coach

As a leader at Chick-fil-A East Cartmill, you will be given the opportunity to become a high performance leader with the responsibility to have a positive influence on a large team. With your full commitment, the skills you will learn will be able to transfer to any career path you may choose in your future. We are committed to building strong leaders.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.