Director of Global Professional Services

LogicMonitor

Austin (TX)

On-site

USD 163,000 - 240,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401K with company match

Unlimited vacation policy

Wellness programs

Job summary

LogicMonitor in Austin, TX seeks a Director, Professional Services to lead a high-performing team delivering world-class implementations and training on LogicMonitor’s platform. You will shape delivery strategy, mentor leaders, and drive scalable, metrics-based outcomes across global customer engagements.

You will collaborate with Product, Engineering, and Customer Success to refine processes, ensure quality, and align delivery capabilities with client needs and revenue goals, while fostering a

Qualifications

10+ years in Professional Services, IT operations, or software development.
Proven leadership experience building high-performing teams.
Bachelor’s degree in a technical field; certifications preferred.

Responsibilities

Lead Professional Services org, ensuring high performance and accountability.
Drive delivery strategy, operational efficiency, and customer outcomes.
Collaborate with Product, Engineering, and Customer Success to refine processes.
Develop leaders and scale delivery across geographies.

Skills

Leadership

People management

Cross-functional collaboration

Data-driven decisions

Cloud & IT infra

Communication

Education

Bachelor’s degree in CS/IS

PMP/CAPM/CSM certs

AWS/VMware/CCNA/MCSA certs

Tools

Python

PowerShell

Groovy/Java

Git

SNMP/WMI/APIs

Job description

You will collaborate with Product, Engineering, and Customer Success to refine processes, ensure quality, and align delivery capabilities with client needs and revenue goals, while fostering a

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