Austin CSM: Growth, Adoption & Retention Leader

Socket.dev; Austin (TX); On-site; USD 77,000 - 96,000; Full time

Job summary

LogicMonitor in Austin, TX is hiring a Customer Success Manager to drive product and partnership success for our customers. You will coach customers, enable adoption, ensure renewals, and uncover growth opportunities while collaborating with Account Owners and Executives.

Ideal candidates have 5+ years in account management or customer success at a SaaS company, strong IT infrastructure knowledge, and the ability to navigate fast growth. Some travel 1–2 times per quarter is expected.

Qualifications

• 5+ years of experience in account management or customer success at a SaaS company.
• Strong knowledge of IT infrastructure concepts and monitoring.
• Ability to onboard and train customers and articulate value.

Responsibilities

• Coach customers to achieve business goals and maximize value from the platform.
• Drive adoption, ensure on-time renewals, and identify growth opportunities.
• Be the primary escalation point and collaborate with cross-functional teams.

Skills

Account management

Customer success

Technical training

IT infrastructure concepts

Travel

Education

Bachelor's Degree

Job description

LogicMonitor in Austin, TX is hiring a Customer Success Manager to drive product and partnership success for our customers. You will coach customers, enable adoption, ensure renewals, and uncover growth opportunities while collaborating with Account Owners and Executives.

Ideal candidates have 5+ years in account management or customer success at a SaaS company, strong IT infrastructure knowledge, and the ability to navigate fast growth. Some travel 1–2 times per quarter is expected.