Customer Success Manager – AI-First SaaS (Austin)

Socket.dev; Austin (TX); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health, Dental & Vision

Parental Leave

401K with company match

Lifestyle Spending Account

Unlimited vacation

Job summary

LogicMonitor is seeking a Customer Success/Account Manager to own end-to-end relationships with assigned accounts in a hybrid, Austin-based setting. You will lead adoption, deliver ongoing value, and build strategic ties with senior stakeholders to ensure renewal and expansion opportunities.

Ideal candidates have 3+ years in SaaS customer success or account management, strong communication, and a solid understanding of IT infrastructure and observability.

Qualifications

• Bachelor's degree preferred, with emphasis on CS or CIS.
• 3+ years in Customer Success or Account Management.
• Understanding of IT infrastructure or observability concepts.
• Ability to engage senior stakeholders and influence decisions.
• Renewal experience and commercial awareness.
• Excellent communication, organization, and prioritization skills.

Responsibilities

• Own the end-to-end customer relationship for assigned accounts
• Lead adoption and ongoing value delivery
• Build and maintain relationships with senior and executive stakeholders
• Proactively manage account health, risk, and renewal readiness
• Lead business reviews and value-based conversations
• Partner with Account Executives to identify and support growth opportunities
• Act as the escalation point for complex customer issues
• Advocate for the customer internally across Product, Support, and Services teams

Skills

Customer Success

Account Management

SaaS

Executive Stakeholders

Renewal Experience

Communication

Organization

Prioritization

Education

Bachelor's Degree preferred

Technical degree (CS/ CIS) preferred

Job description

LogicMonitor is seeking a Customer Success/Account Manager to own end-to-end relationships with assigned accounts in a hybrid, Austin-based setting. You will lead adoption, deliver ongoing value, and build strategic ties with senior stakeholders to ensure renewal and expansion opportunities.

Ideal candidates have 3+ years in SaaS customer success or account management, strong communication, and a solid understanding of IT infrastructure and observability.