Director of Front Office — Guest Experience Leader

White Lodging; Indianapolis (IN); Vor Ort; USD 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Day 1 Medical, Dental and Vision 보험

Paid Parental Leave

Vacation/PTO with rollover

401(k) with company match

Complimentary wellness tools

Unlimited referral bonuses

Leadership development opportunities

Tuition reimbursement

Discounts on hotel rooms, dining, and 

Other travel/entertainment experiences

Zusammenfassung

White Lodging is hiring a Director of Front Office to lead a dedicated team delivering exceptional guest service from check-in through departure at JW Marriott Indianapolis. You will drive front office performance, manage engagement, and uphold brand standards while fostering a positive work environment.

Strong hotel system experience (PMS, POS) and leadership in a full-service setting are essential. Join a company that values diversity, offers comprehensive benefits, and opportunities to

Qualifikationen

• Experience leading a front office team in a full-service hotel.
• Strong communication and problem-solving skills.
• Ability to develop and motivate teams while managing priorities.
• Experience with hotel systems (PMS, POS) and front office procedures.

Aufgaben

• Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
• Develop and implement department strategies that improve financial performance and guest satisfaction.
• Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development.
• Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements.
• Collaborate with other departments to drive alignment and communication for an optimal guest experience.
• Monitor and analyze guest service scores and implement corrective actions to continuously improve results.

Kenntnisse

Front Office Leadership

Communication

Team Development

PMS & POS Systems

Guest Satisfaction

Tools

PMS

POS

Jobbeschreibung

White Lodging is hiring a Director of Front Office to lead a dedicated team delivering exceptional guest service from check-in through departure at JW Marriott Indianapolis. You will drive front office performance, manage engagement, and uphold brand standards while fostering a positive work environment.

Strong hotel system experience (PMS, POS) and leadership in a full-service setting are essential. Join a company that values diversity, offers comprehensive benefits, and opportunities to