Guest Experience Planner

Davidson Hospitality Group; Miami Beach (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

24/7 Teledoc

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

The Cadillac Hotel & Beach Club in Mid-Beach is seeking a Guest Experience Planner to anticipate guest needs and arrange experiences through local contacts. You will guide transportation, dining, and activity bookings to create memorable stays.

Ideal candidates are customer-service oriented with 1–2 years in hospitality, strong communication, and knowledge of Miami's attractions to tailor recommendations for each guest.

Qualifications

• Read, write, speak and understand English.
• Familiar with local area and attractions.
• Food/Beverage Service Worker Permit, where applicable.
• Customer service experience preferred 1-2 years.
• Ability to communicate effectively with the public and other employees.
• Prefer typing of 35 words per minute minimum.

Responsibilities

• Assist guests with transportation, restaurant reservations, and local recommendations.
• Provide directions to meetings and events within the hotel.
• Coordinate with local merchants and service providers for guest needs.
• Deliver exceptional guest experiences and proactive problem-solving.

Skills

Customer service

Communication

Public interaction

Typing 35 wpm

Knowledge of local area

Job description

Property Description

Located in Mid-Beach, Cadillac Hotel & Beach Club is a 357-room oceanfront resort blending iconic Art Deco design with modern luxury. Part of Autograph Collection Hotels, the property offers a European Riviera-inspired experience infused with Miami's vibrant energy.With direct beach access, two resort-style pools, and elevated dining, the hotel fosters a culture of personalized hospitality where team members create memorable, meaningful guest experiences.

Overview

The Guest Experience Planner is expert in handling variety of guest needs. Expected to make the impossible achievable for our guests by relying on contacts with local merchants and service providers. Must demonstrate knowledge of the attractions, nightlife, and special services of the surrounding area. Answers questions and makes arrangements for transportation, restaurant reservations, interesting places to visit or health and beauty services, cultural events, religious worship, childcare, shopping, florists, etc. Position also gives directions to meetings and events within the hotel as well as explain hotel facilities.

Qualifications

• Read, write, speak and understand English.
• Meet minimum age requirement of jurisdiction.
• Familiar with local area and attractions.
• Food/Beverage Service Worker Permit, where applicable.
• Ability to communicate effectively with the public and other employees.
• Prefer typing of 35 words per minute minimum.
• Customer service experience preferred 1-2 years.
• No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays). 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.

Pre-employment drug test and background check required.

We participate in E-Verify.