Guest Services Agent

Davidson Hospitality Group; Miami Beach (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical Coverage (Multiple Tiers)

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Cadillac Hotel & Beach Club, located in the Mid-Beach area of Miami Beach, seeks a Front Desk Agent to warmly welcome guests and manage the front desk with professionalism. You will handle check-ins/check-outs, assist guests with local recommendations, and coordinate with other departments to ensure memorable stays.

Experience in hospitality, strong communication, and cash handling skills are essential. The role requires flexibility for evenings, weekends, and holidays in a fast-paced luxury

Qualifications

• Experience in customer service in hotel or hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Proficiency with computer systems and hotel PMS software.
• Strong organizational and multitasking abilities.
• Willingness to work flexible evenings, weekends, holidays.

Responsibilities

• Provide exceptional customer service and create positive first impression.
• Handle guest check-ins and check-outs accurately and efficiently.
• Respond to guest inquiries and resolve issues with empathy.
• Assist guests with recommendations on local attractions, dining, amenities.
• Collaborate with other departments for seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

PMS software

Organization

Multitasking

Flexible schedules

Education

High School diploma or equivalent

Job description

Property Description

Located in Mid-Beach, Cadillac Hotel & Beach Club is a 357-room oceanfront resort blending iconic Art Deco design with modern luxury. Part of Autograph Collection Hotels, the property offers a European Riviera-inspired experience infused with Miami's vibrant energy.With direct beach access, two resort-style pools, and elevated dining, the hotel fosters a culture of personalized hospitality where team members create memorable, meaningful guest experiences.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.

A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.

Pre-employment drug test and background check required.

We participate in E-Verify.