Guest Experience Planner

Davidson Hospitality Group; Miami, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage (multi-tier)

Dental & Vision Coverage

Teledoc service

Maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Cadillac Hotel & Beach Club in Mid-Beach, Miami, seeks a Guest Experience Planner who thrives on turning guest requests into seamless results. You will leverage local knowledge and a network of partners to arrange transportation, dining, and customized experiences for VIP guests and groups.

Excellent English, strong communication, and 1–2 years of customer service help you excel in this role. Familiarity with local attractions and a customer-first mindset are essential.

Qualifications

• Read, write, speak and understand English.
• Meet minimum age requirement of jurisdiction.
• Familiar with local area and attractions.
• Food/Beverage Service Worker Permit, where applicable.
• Ability to communicate effectively with the public and other employees.
• Prefer typing of 35 words per minute minimum.
• Customer service experience preferred 1-2 years.
• No employee will pose a direct threat to the health/safety of self or others.

Responsibilities

• Handle a variety of guest needs and inquiries.
• Rely on local contacts to arrange transportation, reservations and experiences.
• Provide directions to meetings and events and explain hotel facilities.
• Advise guests on attractions, nightlife and services in the area.

Skills

English proficiency

Customer service

Communication skills

Public interaction

Typing 35 wpm

Education

Food/Beverage Service Worker Permit

Job description

Property Description

Located in Mid-Beach, Cadillac Hotel & Beach Club is a 357-room oceanfront resort blending iconic Art Deco design with modern luxury. Part of Autograph Collection Hotels, the property offers a European Riviera-inspired experience infused with Miami’s vibrant energy.

With direct beach access, two resort-style pools, and elevated dining, the hotel fosters a culture of personalized hospitality where team members create memorable, meaningful guest experiences.

Overview

The Guest Experience Planner is expert in handling variety of guest needs. Expected to make the impossible achievable for our guests by relying on contacts with local merchants and service providers. Must demonstrate knowledge of the attractions, nightlife, and special services of the surrounding area. Answers questions and makes arrangements for transportation, restaurant reservations, interesting places to visit or health and beauty services, cultural events, religious worship, childcare, shopping, florists, etc. Position also gives directions to meetings and events within the hotel as well as explain hotel facilities.

Qualifications

Read, write, speak and understand English.

Meet minimum age requirement of jurisdiction.

Familiar with local area and attractions.

Food/Beverage Service Worker Permit, where applicable.

Ability to communicate effectively with the public and other employees.

Prefer typing of 35 words per minute minimum.

Customer service experience preferred 1-2 years.

No employee will pose a direct threat to the health/safety of self or others.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.