Director of Fraud Operations & Risk

BECU; South Carolina; Remote; USD 114,000 - 140,000; Full time

Benefits offered by this job

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k)

Medical, Dental and Vision (family)

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donati

BECU Cares volunteer time off + donor

Job summary

BECU is seeking a Manager, Fraud Operations to lead investigations, prevention, and regulatory compliance across the fraud function. You will guide a team, develop controls, and collaborate with cross-functional partners to protect members and assets.

This role supports a remote-friendly environment with options for onsite as needed, and offers opportunities to influence enterprise-wide fraud strategy and growth within a purpose-driven credit union.

Qualifications

• Bachelors’ degree or equivalent work or educational experience required.
• 4 years of experience with financial fraud investigation in a financial institution environment with in-depth knowledge of criminal and civil laws, and banking rules and regulations specific to Reg E, Reg Z, and Reg CC required.
• 1 year of related direct people leadership experience required.

Responsibilities

• Lead Fraud Investigations: Oversee the day-to-day operations of fraud investigations involving account fraud, financial exploitation, identity theft, scams, and other suspicious activity while ensuring thorough and timely resolution.
• Drive Fraud Prevention Strategies: Identify fraud vulnerabilities across products, channels, and processes and develop proactive solutions that support early detection and risk mitigation.
• Monitor Emerging Threats: Stay ahead of evolving fraud trends and collaborate across the organization to ensure a coordinated, visible, and effective response.
• Ensure Regulatory Compliance: Maintain compliance with applicable regulations, including Suspicious Activity Reporting (SAR), Regulation E, Regulation Z, and Regulation CC.
• Support Audit Activities: Coordinate internal and external audit efforts, helping to identify, implement, and monitor effective internal controls across Fraud Operations.
• Assess Fraud Risk: Partner with business teams, product owners, and third-party vendors to evaluate fraud risks and implement controls aligned with organizational risk tolerance.
• Contribute to Department Strategy: Assist in researching, planning, and implementing department goals, initiatives, and strategies that support annual operating and long-term strategic plans.
• Enhance Operational Effectiveness: Develop reporting, performance metrics, and process improvements that increase efficiency, visibility, and effectiveness across the fraud function.
• Manage Team Performance: Establish and monitor performance metrics that drive accountability, operational excellence, and strong investigative outcomes.
• Coach and Develop Talent: Provide ongoing coaching, mentoring, and training to support employee growth, engagement, and career development.
• Deliver Performance Feedback: Conduct timely performance evaluations and maintain open communication that fosters continuous improvement and team success.
• Support Additional Priorities: Perform other duties and special projects as assigned with additional hours as necessary.

Skills

Fraud investigations

Regulatory compliance

Leadership

Team coaching

Risk management

Cross-functional collaboration

Education

Bachelor's degree or equivalent work/educational experience

Job description

BECU is seeking a Manager, Fraud Operations to lead investigations, prevention, and regulatory compliance across the fraud function. You will guide a team, develop controls, and collaborate with cross-functional partners to protect members and assets.

This role supports a remote-friendly environment with options for onsite as needed, and offers opportunities to influence enterprise-wide fraud strategy and growth within a purpose-driven credit union.