Director of First Impressions – Front Desk

Platinumderm; Plano (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Company-paid holidays

Job summary

Platinum Dermatology Partners is hiring a Front Desk Coordinator in Plano, TX, to manage front desk operations, greet patients, schedule appointments, and handle routine inquiries with professionalism in a fast-paced dermatology clinic.

The role requires 2–3 years in a medical office front desk, with experience in insurance verification, scheduling, and EMR systems. Dermatology experience is preferred, and a strong emphasis on patient service is essential.

Qualifications

• High School Diploma or GED required.
• 2–3 years of front desk experience in a medical office/clinic.
• Prior dermatology or cosmetic experience preferred.
• Insurance verification and scheduling experience required.
• Knowledge of medical dermatology terms/CPT, ICD-10.
• Excellent written and verbal communication skills.
• Professional appearance and demeanor.
• Ability to work efficiently in a fast-paced environment.
• Experience using EMR systems is a plus.

Responsibilities

• Handle front desk operations: answer phones, greet patients, schedule appointments, address inquiries, and route non-routine requests.
• Prepare patient paperwork prior to appointments.
• Review EMA for updates; update patient information in EMA.
• Verify payer sources and insurance eligibility; obtain prior authorizations when needed.
• Record and collect patient copays and balances at check-in/out.
• Other duties as assigned.

Skills

Front desk experience

Medical office experience

Insurance verification

EMR systems

Education

High School Diploma or GED

Tools

EMR software

Job description

Platinum Dermatology Partners is hiring a Front Desk Coordinator in Plano, TX, to manage front desk operations, greet patients, schedule appointments, and handle routine inquiries with professionalism in a fast-paced dermatology clinic.

The role requires 2–3 years in a medical office front desk, with experience in insurance verification, scheduling, and EMR systems. Dermatology experience is preferred, and a strong emphasis on patient service is essential.