Director of First Impressions, Medical Front Desk

Platinum Dermatology Partners; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short-term/Long-term disability

Life and other voluntary plans

401(k) plan

Employee Referral Program

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners is seeking a Front Desk Coordinator for our Paradise Valley/Phoenix clinics. The role emphasizes friendly patient check-in/check-out, appointment scheduling, and accurate data entry in EMA within a fast-paced dermatology setting.

Ideal candidates have 2–3 years at a medical front desk, knowledge of insurance verification, and strong communication skills. Dermatology or cosmetic experience is a plus; EMR familiarity is helpful.

Qualifications

• Minimum 2-3 years of front desk experience in a medical office/clinic.
• Experience with dermatology or cosmetic procedures is preferred.
• Knowledge of CPT/ICD-10 medical terminology.
• Strong written and verbal communication skills.
• Ability to work efficiently in a fast-paced environment.
• Experience with EMR systems is a plus.

Responsibilities

• Handle front desk operations including answering phones, greeting patients, and scheduling appointments.
• Prepare patient paperwork prior to appointments.
• Review and update EMA as needed.
• Enter patient information accurately in EMA.
• Verify insurance eligibility and prior authorizations when required.
• Collect copays and balances at check-in/out.
• Other duties as assigned.

Skills

Front desk experience

Medical terminology

Insurance verification

Communication skills

Patient check-in/out

Education

High School Diploma or GED

Tools

EMR systems

Job description

Platinum Dermatology Partners is seeking a Front Desk Coordinator for our Paradise Valley/Phoenix clinics. The role emphasizes friendly patient check-in/check-out, appointment scheduling, and accurate data entry in EMA within a fast-paced dermatology setting.

Ideal candidates have 2–3 years at a medical front desk, knowledge of insurance verification, and strong communication skills. Dermatology or cosmetic experience is a plus; EMR familiarity is helpful.