Director of Faculty Services & Academic Operations

Georgetown University; United States; On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Tuition assistance

Healthcare benefits

Work-life balance programs

Employee discounts

Job summary

Georgetown University’s Law Center seeks a Director of Faculty and Academic Support to lead the Faculty Support Team, coordinating administrative services for the Law Center faculty and ensuring equitable workload distribution.

You will drive recruitment, onboarding, and performance management while partnering across departments to deliver coordinated support and policy development. This on-campus role emphasizes collaboration and high service standards.

Qualifications

• Bachelor's degree required; 10 years of progressive administrative and/or customer service experience.
• Proven management experience with strong team leadership.
• Exceptional interpersonal and problem-solving skills to navigate complex challenges.
• Strong project management, communication, and customer service expertise.
• Advanced proficiency in Microsoft Office, Adobe, Canvas, and cloud storage solutions.

Responsibilities

• Directs team operations and delegation for 10–12 Faculty and Academic Support personnel, including two Team Leads and an Assistant Director.
• Develops partnerships and facilitates collaboration across Law Center departments to enhance communication with faculty and streamline academic operations.
• Establishes strong faculty relationships to assess support needs and maintain equitable workload distribution.
• Leads full-cycle talent management for recruitment, onboarding, training, and performance management of the Faculty Support Team.
• Manages departmental financial oversight by preparing budget projections and monitoring budget-to-actuals.

Skills

Leadership/Management

Communication

Customer service

Problem solving

Project management

Education

Bachelor's degree

Tools

Microsoft Office Suite

Adobe

Canvas

Cloud storage

Job description

Georgetown University’s Law Center seeks a Director of Faculty and Academic Support to lead the Faculty Support Team, coordinating administrative services for the Law Center faculty and ensuring equitable workload distribution.

You will drive recruitment, onboarding, and performance management while partnering across departments to deliver coordinated support and policy development. This on-campus role emphasizes collaboration and high service standards.