Director, Office of Faculty and Academic Support

Georgetown University; United States; On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Tuition assistance

Healthcare benefits

Work-life balance programs

Employee discounts

Job summary

Georgetown University’s Law Center seeks a Director of Faculty and Academic Support to lead the Faculty Support Team, coordinating administrative services for the Law Center faculty and ensuring equitable workload distribution.

You will drive recruitment, onboarding, and performance management while partnering across departments to deliver coordinated support and policy development. This on-campus role emphasizes collaboration and high service standards.

Qualifications

• Bachelor's degree required; 10 years of progressive administrative and/or customer service experience.
• Proven management experience with strong team leadership.
• Exceptional interpersonal and problem-solving skills to navigate complex challenges.
• Strong project management, communication, and customer service expertise.
• Advanced proficiency in Microsoft Office, Adobe, Canvas, and cloud storage solutions.

Responsibilities

• Directs team operations and delegation for 10–12 Faculty and Academic Support personnel, including two Team Leads and an Assistant Director.
• Develops partnerships and facilitates collaboration across Law Center departments to enhance communication with faculty and streamline academic operations.
• Establishes strong faculty relationships to assess support needs and maintain equitable workload distribution.
• Leads full-cycle talent management for recruitment, onboarding, training, and performance management of the Faculty Support Team.
• Manages departmental financial oversight by preparing budget projections and monitoring budget-to-actuals.

Skills

Leadership/Management

Communication

Customer service

Problem solving

Project management

Education

Bachelor's degree

Tools

Microsoft Office Suite

Adobe

Canvas

Cloud storage

Job description

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

The Director of Faculty and Academic Support at Georgetown Law, Georgetown University, manages a team of administrative support professionals to provide efficient and comprehensive support to the Law Center Faculty. This position exists to work closely with faculty to determine their academic and administrative needs while overseeing support assignments to ensure an equitable distribution of work. The Director builds relevant policies, upholds compliance standards, and partners with other academic offices during the summer term to deliver coordinated administrative and operational support. By establishing strong rapport and fostering collaboration across departments, the incumbent supports campus-wide service enhancements and makes strategic staffing recommendations to ensure continuity of faculty and academic services.

Duties include but are not limited to:

• Directs team operations and delegation for 10-12 Faculty and Academic Support personnel, including two Team Leads and an Assistant Director, ensuring seamless service delivery and high operational standards.
• Develops strong partnerships and facilitates collaboration across Law Center departments to enhance and support communication with faculty and streamline academic operations.
• Establishes strong faculty relationships to assess support needs, gather actionable feedback, and maintain equitable workload distribution across the team.
• Leads the full-cycle talent management process for the recruitment, onboarding, training, and performance management of the Faculty Support Team to maintain high-quality service delivery.
• Manages departmental financial oversight by preparing annual budget projections, monitoring budget-to-actuals, and approving all budget expenses to ensure fiscal accountability.

Work Interactions

The Director will report to the Deputy Chief Operating Officer. This position is expected to meet regularly with Law Center faculty and will interact with all members of the Law Center community including key Law Center offices such as Admissions, Office of Academic Affairs, Financial Affairs, Human Resources, and the Registrar. They must maintain productive working relationships with administrators throughout the campus and ensure that the department is responsive to faculty needs.

Requirements and Qualifications:

• Bachelor's degree required and 10 years of progressive administrative and/or customer service experience.
• Proven management experience, with a strong emphasis on effective team leadership.
• Exceptional interpersonal and problem-solving skills to navigate complex challenges and support productive collaborations.
• Strong project management, communication, and customer service expertise, delivered with a high standard of professionalism.
• Advanced proficiency is required in the Microsoft Office suite, Adobe, spreadsheets, instructional technologies such as Canvas, and cloud storage solutions.

Preferred Qualifications:

• Experience in a legal environment or higher education.
• Knowledge of WorkDay and budgeting is preferred.

Work Mode Designation

This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is: $54,616.00 - $100,493.33 Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.

GU is an Equal Opportunity Employer.

All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.

We’re a leading research university with a heart. Founded in the decade that the U.S. Constitution was signed, we’re the nation’s oldest Catholic and Jesuit university. Today we’re the forward-looking, diverse community devoted to social justice, restless inquiry and respect for each person’s individual needs and talents.

Grounded in our Jesuit, Catholic identity, the Spirit of Georgetown undergirds everything we do.

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.